Help - advice please - carphone warehouse 'liquid damage' excuse

Bingolingo

Re: water damage and repairs.

If the repair centre sees water damage then the warranty is void. This isn't something that delights retailers such as CPW because they won't get paid for repairing on behalf of the manufacturer. The financial risk of warranty repairs is born by the manufacturer - not the retailer.

If a retailer were to effect a warranty repair when there is evidence of water damage then the manufacturer won't pay.

matttye

Richard_T_ wrote: »

A mobile phone is mobile, and it should be able to function when out and about, that means you should be able to use it out side if its cold, if its hot, if its humid, if its raining and so on, as well as being able to use it when going from somewhere hot, to somewhere cold, or the other way round.

Admitidly leaving it in your pocket and putting it in the wash, or dropping it in water would be a step too far, the above examples should be seen as something a mobile phone shouyld eb able to cope with, otherwise it is not fit for purpose.

I've used my phone in the bath loads of times and also taken it for walks through hot reptile houses in various zoos that are supposed to mimic the rainforest, and my water indicators are still white.

I don't doubt that some peoples are too sensitive, but I think a lot of the time people have just spilled something on it, or used it out in the rain or something.

Buzby

Irrespective of the protestations denying water damage, it remains the repairer's prerogative to check - condensation also causes issues that trigger the indicators (some are more sensitive than others). The new Sony makes a feature of being water resistant, so it will be impossible for them to reject a warranty repair for this reason alone.

More manufacturers will be coating the PCB with these special repellant substances, so if you'd been caught out - vote with your wallet. Complaining that you're being set up by the repairer doesn't hold water, and court action would be pointless.

nbc

Your all relying on the phone company to tell the truth with regards to water damage. They often don't.

It does not have to be water that changes the marker colours

As reference
http://crave.cnet.co.uk/mobiles/iphone-water-damage-indicators-leave-users-seeing-red-49305888/

Often the water indicators are worthless. Go to the Blackberry website and see the comments on your phone.

PS
TVs, Fridges and radios are tested to withstand extreme temps, moisture, vibrations and drops as standard.

matttye

nbc wrote: »

Your all relying on the phone company to tell the truth with regards to water damage. They often don't.

It does not have to be water that changes the marker colours

As reference
http://crave.cnet.co.uk/mobiles/iphone-water-damage-indicators-leave-users-seeing-red-49305888/

Often the water indicators are worthless. Go to the Blackberry website and see the comments on your phone.

PS
TVs, Fridges and radios are tested to withstand extreme temps, moisture, vibrations and drops as standard.

Is that link supposed to back up what you're saying? Because it actually says quite the opposite. Firstly:

"Moreover, some irate users say they were denied a free repair even though only one of the sensors was red, although Apple told the BBC "the warranty will only be void due to liquid damage if all indicators have been triggered"."

A little bit of rain in the headphone jack might trip the headphone jack indicator, but not the others. Clearly for all of the indicators to be tripped, there must have been some major contact with water. A lot of people just fib to try and get a replacement. I must admit I would be tempted to do the same if I spilled a cup of coffee on my iPhone. These are expensive devices and a moment of carelessness can fry them.

And secondly:

"We spoke to an iPhone repair engineer at a London shop that's handled a few of our broken screens and similar troubles, and his opinion was that the liquid sensors can be sensitive to everyday moisture, such as the steamy air of a bathroom. But he also stated that the sensors usually gave an accurate indication of whether the phone would have internal water damage once he'd opened it up."

So, someone who repairs these phones says that the water indicators being tripped usually indicates there IS water damage. Fancy that!

nbc

matttye wrote: »

Is that link supposed to back up what you're saying? Because it actually says quite the opposite. Firstly:

"Moreover, some irate users say they were denied a free repair even though only one of the sensors was red, although Apple told the BBC "the warranty will only be void due to liquid damage if all indicators have been triggered"."

A little bit of rain in the headphone jack might trip the headphone jack indicator, but not the others. Clearly for all of the indicators to be tripped, there must have been some major contact with water. A lot of people just fib to try and get a replacement. I must admit I would be tempted to do the same if I spilled a cup of coffee on my iPhone. These are expensive devices and a moment of carelessness can fry them.

And secondly:

"We spoke to an iPhone repair engineer at a London shop that's handled a few of our broken screens and similar troubles, and his opinion was that the liquid sensors can be sensitive to everyday moisture, such as the steamy air of a bathroom. But he also stated that the sensors usually gave an accurate indication of whether the phone would have internal water damage once he'd opened it up."

So, someone who repairs these phones says that the water indicators being tripped usually indicates there IS water damage. Fancy that!

If you had botherd to read it instead of jumping up and down doing what ever dance you do. You would see that Apples problem was the indicators being overly sensitive, Apples mass lawsuits and a change a mass public outcry causeing Apple to change how they deal with there customers (for the better) .

But of course you found that out by reading the article and following the links

Sigh!

matttye

nbc wrote: »

If you had botherd to read it instead of jumping up and down doing what ever dance you do. You would see that Apples problem was the indicators being overly sensitive, Apples mass lawsuits and a change a mass public outcry causeing Apple to change how they deal with there customers (for the better) .

But of course you found that out by reading the article and following the links

Sigh!

I read it. It just has the same anecdotal mumbo jumbo as I've read previously. I've yet to see any scientific tests which change the indicators pink/red without exposure to water. Until someone can demonstrate them changing colour consistently without water exposure, how can any court take them seriously? Clearly the company that manufactures these indicators tests them thoroughly and they've come to the conclusion that they should only be triggered with direct contact to water...although a high level of humidity most likely will too.

People being refused service when only one indicator is tripped is a staff training issue because Apple's policy is only to refuse service when they're all tripped.

nbc

matttye wrote: »

I read it. It just has the same anecdotal mumbo jumbo as I've read previously. I've yet to see any scientific tests which change the indicators pink/red without exposure to water. Until someone can demonstrate them changing colour consistently without water exposure, how can any court take them seriously? Clearly the company that manufactures these indicators tests them thoroughly and they've come to the conclusion that they should only be triggered with direct contact to water...although a high level of humidity most likely will too.

People being refused service when only one indicator is tripped is a staff training issue because Apple's policy is only to refuse service when they're all tripped.

Bless your cotton socks, poppit.

It's not an apple phone. If you actually read what i said in my first post you would see i marked it for reference, as to how Apple changed how they delt with there customers after mass protest.

I also pointed out that electrical goods are tested with regards to water, moisture, heat etc.

Apple changed there policy by the way

matttye

nbc wrote: »

Bless your cotton socks, poppit.

It's not an apple phone. If you actually read what i said in my first post you would see i marked it for reference, as to how Apple changed how they delt with there customers after mass protest.

I also pointed out that electrical goods are tested with regards to water, moisture, heat etc.

Apple changed there policy by the way

The link you posted was all about the iPhone

iPhones are also tested with all of those things, as are most other phones, that's why the manufacturers are able to state their safe operating temperatures and humidity ranges

So far we have scientific laboratory tests vs. anecdotal customer stories. Which do you think the court will believe?