Vodafone not protecting customers!!! HELP PLEASE!

gjchester

Roaming wrote: »

Ok... Like I said, I could have gone off on the wrong tangent. I followed this information from here; ipandit.practicallaw.com/9-384-3362

"Ofcom has published a final statement containing regulatory guidance on the application of the Unfair Terms in Consumer Contract Regulations 1999 to additional charges in standard form communications services agreements, together with associated consumer guidance"

The Ofcom unexpected high bills is a consultation nothing mre, it may mean future rules or may mean they decide all is well.

In terms of this why do you think it's an unfair contract?

You must have enabled international roaming as I don't think it comes by default. All vodafones costs are available online, and when you phoned up to get roaming enabled you would have been told the costs. Obviously you didn't plan to have it stolen but you didn't take due care by putting a SIM lock on it.

You contract states your responsible until you report the SIM lost, and presumably thats what they are. Yes they are high but they are normal published rates.

Vodafone

Hello Roaming,

I'm really sorry to read about your situation, it's a terrible shame that something like that happened.

I notice from one of your posts that you mentioned deadlock- have you already spoken to our Customer Relations or Director's Office teams? It's only them who can offer such a thing you see.

As I expect that's the case, there's nothing else the team who represent Vodafone on here would be able to do. I just wanted to pop on and acknowledge that we have read your post and do empathise with your situation.

Kind Regards,

Tom

Web Relations Team

Vodafone UK

withabix

The problem here is one of theft, not the fact that Vodaphone are charging the customer for their overseas data use.

A crime has been committed - an insurable risk - and hence the only recourse for the OP is via their insurer.

This is who they should be pursuing for resolution, NOT Vodaphone.

Why should Vodaphone take a loss as a result of the negligence of their customer?