Everything Everywhere aka Orange

white_angel

Last week my credit was declined as i have a default for £10.00 on by EVERTYTHINGEVERYWHERE LTd. I couldn't think of any of the payments held by this company. In my point I had 2 Accounts held with Orange for my mobile network.

The first account had a 18 months contract and i completed the contract and changed to O2 company last year. All the payments were paid through direct debit and fully settled to my knowledge and never missed a payment.

the second account is still being paid in direct debit for the contract and up to now, no payments been missed. It was a 24 months contract and finishes in February 2013.

In this situation I cannot think of where this 10.00 default has come from. It is affecting my credit score a lot. i have sent an email to
referrals.fax.inbox@everythingeverywhere.com as per the forum advice. Darren form orange helpers, could you please help me to remove this item.

judge123

I have had a nightmare trying to get the red mark on my credit report removed..... have emailed Creditfilequery@everythingeverywhere.com

4 times and each time they tell me i need to end my contract first, when im only 6 months in?

Can anybody help??

grumbler

It's hardly a surprise that they don't understand you if you are as concise in you communications with them as you are in your post here.

Burger

hi guys & gals,

I know this is an old post, so apologies to admin, but I'm at my whits end with Orange/ee. Heres the story, My contract ended back in October 2014 so my wife and I both paid what we owed on our accounts and cancelled our contracts with Orange at the same time and started a rolling sim only contract with ee, but as a joint account with ee. Simple enough, you might have thought? Got a letter on 4th December of 2014 with a demand for £53.63 for my Orange account and not for my Wifes. This looked like they had cancelled my wifes, but not my own and charged me for it. So we called Orange immediately, and they admitted that it was an admin error and that we would not receive any further demands. Just 10 days later we recieved another demand letter from Orange requesting that we pay the amount otherwise the debt would be reffered to their third party agency (debt collectors). Again, we got on to the phone to Orange and they assured us yet again that it was an admin error and we would not be charged for the amount they demanded. Excellent! All sorted....


....erm .....no

Got a letter through the post this morning, this time from their "third party" agency (debt collectors), demanding a payment. This time for the sum of £59.99. Both my wife and I pride ourselves with always paying out dues on time and we both have an excellent credit history, until now that is, as this has put a black mark on my credit score. I was a 5 (top credit score) now I'm a 2. This has come at a really bad time as we need to re-mortgage and we will be refused any credit and mortgage deals.

I called Orange straight away, and they all seem to be as incompetant as each other. Finally I spoke to one person with a brain cell and she sent an email to the Credit Referral Department (CC'ing me in) saying that we do not owe Orange any money and that any action to the third party agency must be cancelled. We need to wait for the Credit Referral Department to acknowledge and action the cancelation of the demand. They have assured me that this will be tomorrow. But I won't hold my breath.

Meanwhile I called dlc (the debt collection agency) to inform them of whats happening with Orange and to be fair to them, they were more helpful than Orange. They said they would put the demand on hold for now until they have heard from Orange to cancel the account claim.

All of this has been so stressful today and I just don't trust Orange at all to sort this out. I need to get the black mark removed from my credit rating and Orange NEED to do this PDQ!!!

Collabora

Call EE Exec office on 0800 079 0232 Office opening hours are between 08:00 and 20:00, Monday to Friday or 08:00 and 18:00 on Saturday.

Burger

Cheers Collabora. I'm gonna see if they contact me tomorrow. I called Ofcom today and they said call them back tomorrow and they'll give me a ref number so that I can refer it to the Orange Executive Office. It's all just a flamin joke

grumbler

Burger wrote: »

I know this is an old post, so apologies to admin, but I'm at my whits end with Orange/ee. Heres the story, My contract ended back in October 2014 so my wife and I both paid what we owed on our accounts and cancelled our contracts with Orange at the same time and started a rolling sim only contract with ee, but as a joint account with ee. Simple enough, you might have thought?

Not simple.
Firstly, a contract can't be 'joint'.
Secondly, was it a new number or one of two old ones?
And finally, how exactly the original contract(s) has (have) been cancelled? Was a PAC involved in the process?

.... they all seem to be as incompetant as each other.

Absolutely.

Collabora

you can have a single online account ( as in signing and account page) and add upto 4 mobile numbers, so you can see the details of upto 4 mobile accounts, but each one will have its own contract as stated contracts cannot be joint

Burger

Firstly we cancelled both orange contracts ....Easy enough

then we both switched to an ee sim only plan (they called it a rolling contract) ....again easy enough

We were going to keep it at that, but then we were advised by the operator that we could have both names linked to one ee plan making it easier for us as there will be just one payment coming out of our joint account and one account holder (the wife). So basically both myself and my wife keep our phones with our old numbers but pay just one monthly payment between us. I would have thought that was simple enough to do? Not for Orange it seems.

mobilejunkie

A word of caution.

1) Get it in writing that they made an error, there was no debt and they have corrected your external credit reference agency files.

2) Once they've done this, allow three or four weeks and then CHECK your credit reference agency files to make sure they HAVE done what they say. In my case, I had it in writing several times and found out a year later they hadn't. They THEN ignored my formal complaint, so I went to CISAS after 8 weeks demanding a correction, an apology and £100 compensation. They immediately coughed up THEN.

Ok, so more than a word - but DO NOT accept what they SAY or promise; make sure they DO IT!!!