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o2 - Same deal from another retailer?

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Comments

  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    It is Lynz, yes. As long as you've been an o2 contract customer for at least six months.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • lynzpower
    lynzpower Posts: 25,311 Forumite
    10,000 Posts Combo Breaker
    OMG !!! thanks for that Will ring them tomorrow

    Is this retentions who deal with this?
    :beer: Well aint funny how its the little things in life that mean the most? Not where you live, the car you drive or the price tag on your clothes.
    Theres no dollar sign on piece of mind
    This Ive come to know...
    So if you agree have a drink with me, raise your glasses for a toast :beer:
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    I suspect so. I had to get them to double check that SIM only contracts did count. I was told they did.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • speirsro
    speirsro Posts: 84 Forumite
    Yeah, definitely the HD. I specified it wasn't the Desire S, or Desire, but definitely the Desire HD...very strange.
    I can't upgrade until 27th, so I guess I'll just need to wait it out. I'll report back once I've done it...If I now don't get it, I'll be raging. I've kept a note of the guys names I've spoken to both times - so fingers crossed.
    No expert, No money, No problem!! :j
    "MIKE'S MOB"
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    Yes, please report back! I will call them again tomorrow from work and see if I speak to someone different.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • speirsro
    speirsro Posts: 84 Forumite
    Did you call them today?? Any joy??
    No expert, No money, No problem!! :j
    "MIKE'S MOB"
  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    I did call them today. Twice in fact because I wanted to make doubly sure I could port my number to my new contract. Both people I spoke to (Upgrades and retentions) said they don't do the Desire HD and would probably never be doing it.

    I spoke to Helen in Upgrades and Amy in Retentions.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
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