LOVEFiLM Free Voucher - Anybody else not received theirs after 30 days?

chicorico

I've sent details of voucher problems to watchdog. The more the merrier... (what else can we do?)

MJMcJ

I signed up for the £20 voucher and 30 day Free Trial and have since been in touch with LoveFilm who sent the following response

Thank you for your email.

I would like to advise you that if you have followed the instructions in the promotion, then the free £20 Amazon voucher will automatically be dispatched to you within 30 days from the date the required criteria are met.

This offer requires you to fulfill the criteria below in order to be eligible for the free voucher, including:

* Registering for a free trial period,
* Filling in all the required personal information,
* Using the required promotional code OR specific web page to register
* Adding at least 10 items to your selection list at the time of registration.
* First time customer
* One dispatch

I can see from the records of your account that you did not add 10 titles onto your selection list at the time of registration, therefore unfortunately, we will not be able to send the free promotional material to you as the eligibility criteria has not been met.

Please accept my apologies for any inconvenience this may cause.

Should you have any more queries, please do let us know and we will be happy to assist you.

I've since gone back to them as I went from the T&Cs listed here: www lovefilm com/partnership/lfam1520e and regarding item 12 I cannot see anywhere on the LoveFilm site where it states that a requirement is to add ten items to your wishlist.

What a load of rubbush!
Im waiting to hear back regarding this and details on making a formal complaint regarding this :mad:

vicmorrow

MJMcJ wrote: »

I signed up for the £20 voucher and 30 day Free Trial and have since been in touch with LoveFilm who sent the following response

I've since gone back to them as I went from the T&Cs listed here: www lovefilm com/partnership/lfam1520e and regarding item 12 I cannot see anywhere on the LoveFilm site where it states that a requirement is to add ten items to your wishlist.

What a load of rubbush!
Im waiting to hear back regarding this and details on making a formal complaint regarding this :mad:

Do you mean you can't see this:-

Terms and Conditions: 1. This offer expires at midnight on 30/03/2012. 2. To register for your free trial, a valid credit or debit card is required and you must be 18 or over. 3. Your free trial expires 30 days after registration. 4. You may change (upgrade or downgrade) your subscription package once during a free trial. Any additional, subsequent change to your subscription package or any change at all to your delivery address details (including your postcode) during any free trial period will, in either case, result in the termination of the free trial and the start of your regular monthly billing. 5. Depending on the package you choose, you may have either: 1, 2, 3 or 4 discs out at any one time. Membership excludes pay-per-view services. 6. You can cancel your subscription at any time. 7. If you are a current or previous subscriber to LOVEFiLM or a LOVEFiLM powered site or service, or if you have had a free trial or a promotional offer (e.g. 3 months for the price of 1) for such a site or service, you are not eligible to receive this offer. 8. At the end of your free trial, you will automatically become a paying member unless you cancel your subscription and return all of our discs in your possession BEFORE the end of your free trial. 9. To receive your £20 Amazon.co.uk gift certificate you must validly register for the free trial, put at least 10 discs in your rental list and we must have dispatched your first disc to you. 10. Within 30 days from dispatch of your first disc, we will email your £20 Amazon.co.uk Gift Certificate to you. 11. This offer may not be redeemed in conjunction with any other offer and is limited to one per household. 12. General LOVEFiLM Terms and conditions apply. Visit www.lovefilm.com/terms for further details. 13. Normal Amazon.co.uk terms and conditions for use of Amazon.co.uk Gift Certificates apply – see www.amazon.co.uk/gc-legal for details. 14. All information is correct at time of print and this offer is subject to change or withdrawal by LOVEFiLM without prior notice.

missesther

I signed up with them last month using a £20 Amazon voucher code and received my voucher within two or three days. Have since used it to buy Christmas presents

WolvesAreStayinUp

I signed up, received 1st dvd, sent it back then cancelled. Didnt receive my voucher within 3 days so I emailed them and they said I did not qualify as I did not enter a promotional code when registering. (maybe I didnt I cant remember)
All I know is that I found a link off a different website to MSE about the lovefilm/amazon promotion and all over the webpage it was saying to register for a 30 day free trial and a £20 amazon voucher, therefore I assumed I did not need a promotional code as the lovefilms webpage mis-led me to believe I didnt need one. So I emailed them twice and got the same replies ''you did not enter a code and do not qualify'' So I thought I'd try one last email.
So I emailed them and threatened to contact trading standards as its very mis-leading and false advertising and I'm entitled to my voucher through the official lovefilm webpage I used to register and that I dont want to receive 2 unhelpful identical emails.

They sent back an email the next day saying ''were very sorry we can now see you used a voucher code that entitles you to your free voucher and you do qaulify, you will received it shortly and we will be passing details on about your previous email to our management to look into re-training staff'' - My voucher was waiting for me in my inbox next to their reply!

Sue_1979

I received my voucher within 2 weeks so I am happy they did send it to me. I have not used it yet but still have along time before it expires.

savingisagoodthing

I registered in January with Lovefilm, added 10 titles to my wishlist. first one was sent to me. Watched it sent back. Took all other titles off wishlist.

£20 Amazon Voucher came in the post :-)

Cancelled LoveFilm online.

No problems at all. I recommend to anyone.

p.s.
I have recently received another £20 voucher. This voucher actually states become a paid member. That's still a great deal:

1. Two months of LoveFilm membership (2 Films)
2. £20 Amazon Voucher
3. £4.99 to pay for 2nd month membership

Total gain: £20 - £4.99 = £15.01

That's an amazing 300% Return on investment in 2 months. That's a 1800% ROI per annum. try to get that from an ISA :-)

... plus free films to watch.