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Focus .. Not releasing Goods!
Comments
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we sent the order form and receipt so lloyds could see what was ordered but what they couldnt tell was if we had received it which we havent and which is why shes trying to get a refund
When a chargeback is actioned by your card issuer, they confirm that you havent received the goods (thats why they're doing the chargeback isn't it !) What i was explaining was that Lloyds can action the chargeback without a letter from the administrators.0 -
When a chargeback is actioned by your card issuer, they confirm that you havent received the goods (thats why they're doing the chargeback isn't it !) What i was explaining was that Lloyds can action the chargeback without a letter from the administrators.
forgot to say we did contact focus to ask if it had been delivered but was told no but we didnt mention that in the letter so would that mean it will take longer to get the refund
yes i understand what your saying0
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