Focus .. Not releasing Goods!

jhe

son delivers goods for focus, has been told he wont be needed on the next day he was due to work for them.

fermi

http://www.moneysavingexpert.com/news/shopping/2011/05/missing-cash-fears-as-focus-diy-goes-into-administration

DCFC79

meer53 wrote: »

Visa Debit or Visa Credit cards, your card issuer can action a chargeback for non receipt of goods after 15 days. Doesn't matter what the amount is for the chargeback, the £100 figure only comes into play if you're using Section 75 on a Visa Credit Card dispute.

we wrote to the bank to get the refund(under the section 75 thing) and they told us to write to the administrators

T_T_2

I'd just take the goods out of the store. If they call the Police then show them your order...

pompeyfaith

This is totally wrong and is designed to maximize takings to pay there creditors

meer53

DCFC79 wrote: »

we wrote to the bank to get the refund(under the section 75 thing) and they told us to write to the administrators

Your CC issuer can still action a chargeback for non receipt of goods without you writing to the administrators. Why are they asking you to do that ?

easyhost

http://www.focus-d-i-y.co.uk/ directs users to go to http://everythingmustbesold.com/administration-notice/ and at the bottom is the administration notice http://everythingmustbesold.com/administration-notice/ which states

Business as usual
Focus has not ceased to trade and customers will be able to continue shopping at Focus stores across the UK.



Changes to store refund, customer order process and customer vouchers – update 6 May 2011
Following our appointment as administrators on 5 May 2011, the following changes to the way in which we administer refunds and customer orders have been put in place with immediate effect:



New customer orders

• At present no new customer orders can be placed for any goods to be ordered to store or home delivery, whether in stock or not.

Existing customer orders

• Goods for existing customer orders may only be collected from store if the customer:
  • Has paid for the goods; and
  • Holds a valid receipt for those goods; and
  • Has been advised by the store that the goods are in stock and have been reserved for customer collection.

• Goods for existing customer orders where a deposit has been paid may only be collected from the store if:
• The customer has been advised by the store that the goods are in stock and have been reserved for customer collection; and
• The deposit paid is not more than 5% of the purchase price; and
• The full balance of the purchase price is paid.
• At this stage we cannot deliver goods where customers have placed orders for home delivery.
• At this stage we are unable give a refund on any outstanding customer orders.

DCFC79

meer53 wrote: »

Your CC issuer can still action a chargeback for non receipt of goods without you writing to the administrators. Why are they asking you to do that ?

thats why i suggested my mum wrote to her bank and got a refund that way as might have been easier than going via administrators, the reply from the bank says "

To enable us to make a claim on your behalf for goods not received, we have to priovide proof that teh retailers have gone into administration and that you have been in contact with them regarding the delivery of your goods. I would suggest that you write to the appointed administrator, requestion information on delivery. PLease therefore send us a copy of your letter to them and any response you receive form them "

meer53

DCFC79 wrote: »

thats why i suggested my mum wrote to her bank and got a refund that way as might have been easier than going via administrators, the reply from the bank says "

To enable us to make a claim on your behalf for goods not received, we have to priovide proof that teh retailers have gone into administration and that you have been in contact with them regarding the delivery of your goods. I would suggest that you write to the appointed administrator, requestion information on delivery. PLease therefore send us a copy of your letter to them and any response you receive form them "

Bit nit picky of your bank i think ! Visa regulations say that documentation is optional for chargebacks for non receipt of goods so technically you don't need to send any, your bank can input the information straight onto the Visa system when they action the chargeback. We do it all the time. Your bank obviously likes to do it the long way round !!:)

You will probably be waiting weeks for a response from the administrators. All your bank has to confirm to Visa is, what you ordered, the date of expected delivery, whether you've contacted the retailer to discuss this, how you contacted them (email, tel, letter etc) and what their response was. We stopped asking for letters etc about 2 years ago when the Visa regulations changed. If you struggle to get a response from the administrators, i'd push your bank to do it without. The Visa system will allow them to do this, it might just be their procedures. Not very good customer service really !

Not sure what Mastercard regulations say so if you paid by MC then it might be different.

DCFC79

meer53 wrote: »

Bit nit picky of your bank i think ! Visa regulations say that documentation is optional for chargebacks for non receipt of goods so technically you don't need to send any, your bank can input the information straight onto the Visa system when they action the chargeback. We do it all the time. Your bank obviously likes to do it the long way round !!:)

You will probably be waiting weeks for a response from the administrators. All your bank has to confirm to Visa is, what you ordered, the date of expected delivery, whether you've contacted the retailer to discuss this, how you contacted them (email, tel, letter etc) and what their response was. We stopped asking for letters etc about 2 years ago when the Visa regulations changed. If you struggle to get a response from the administrators, i'd push your bank to do it without. The Visa system will allow them to do this, it might just be their procedures. Not very good customer service really !

Not sure what Mastercard regulations say so if you paid by MC then it might be different.

we sent the order form and receipt so lloyds could see what was ordered but what they couldnt tell was if we had received it which we havent and which is why shes trying to get a refund