WARNING - My Parcel Delivery.com and other online couriers

tlfusion

Hi,I attempted to use myparceldeliver.com for the fist time, what a big mistake!

The service was booked on line for collection and delivery of 1 parcel..
Parcel booked for 01/12/2011 after 4 failed collections and 36 hours using online help was kept waiting on line 7 hours! then disconnected!
queue stared @ 21 then gradually reached number one in the mean time was prompted to leave message but persevered until number 1 in queue only to be cut off.

Fictitious manifest posted online blablabla unable to collect, no access to premises, even though location was normal residential house with ample access and parking and not on a busy main road.

At this stage All I wanted was a refund, my money back...! the date is now 03/01/2012 and I as yet not received a refund,my only option now is to put payment in dispute with paypal

Question' is all just a big con extracting money from unsuspecting customers, sitting on it(with interest) then eventually refunding? I wonder.
Thanks myparceldelivery.com I certainly feel conned.:mad:

Former_MSE_Andrea

Hi tlfusion,

Myparceldelivery has asked us to post a reply. MSE doesn't endorse anything a company says on the Forum.


Tlfusion,

We’re extremely sorry that your parcel was not collected by the courier you booked on myParcelDelivery.com™. As previously stated, we take failed collections by couriers very seriously, and would like to conduct a full investigation to ensure the matter is resolved as soon as possible. Could you please send your name and order number to customersupport@myparceldelivery.com – and we will look into the matter immediately.

With many people using myParcelDelivery.com™ over the Christmas period, our phone-lines did experience times of high usage – and to combat this we offer online support via email and live chat facilities. Your comments regarding the disconnection from our phone-line are also extremely appreciated, and will be passed on to our technical department to investigate further.

myParcelDelivery.com™ Team

RFW

tlfusion wrote: »

on a busy main road.

At this stage All I wanted was a refund, my money back...! the date is now 03/01/2012 and I as yet not received a refund,my only option now is to put payment in dispute with paypal

Question' is all just a big con extracting money from unsuspecting customers, sitting on it(with interest) then eventually refunding? I wonder.
Thanks myparceldelivery.com I certainly feel conned.:mad:

Their customer service is appalling to non existent, still waiting on a payout on a claim for a lost parcel from November, I was told the claim was settled two weeks ago, still no funds. The previous claim which they dragged their feet over was finally paid a couple of weeks ago yet I haven't received the funds back for the initial transaction. Seems they still want me to pay for using a courier that loses parcels.

I've given this company several benefits of the doubt, far more than they deserved yet they still treated me appallingly. I was not a one off user, I sent an average of 100 parcels per month for 9 months, they seem to have broken down November/December time and all avenues of communication seem to have disappeared.

RFW

MSE_Andrea wrote: »

With many people using myParcelDelivery.com™ over the Christmas period, our phone-lines did experience times of high usage – and to combat this we offer online support via email and live chat facilities. Your comments regarding the disconnection from our phone-line are also extremely appreciated, and will be passed on to our technical department to investigate further.

Sadly live chat is rarely working and email support unresponsive, as for the phone lines an 0844 number that takes an age to get an answer on, if ever at all times of the year. I have numerous emails claiming they will be employing more customer service people, they never seem to and the ones they have got are unresponsive.
Their website may look good and they win awards but they are sloppy and do not care about their customers, I very rarely make company complaints on these boards, when I do so it is because I have been pushed.

Myparceldelivery.com are ready to blame couriers when a problem arises, missed collections, no communication, etc, but I wonder how much of that is their fault, especially when they fail to communicate with their customers.

I know from experience with other similar companies who respond quickly and well to problems that myparceldelivery.com are quite inadequate at their business.

RFW

3 months on and still no payment from a claim from myparceldelivery.com, so far had a variety of excuses and promises, that's when they bother to answer me.

Looks to me as though they are barely staying in business so I'd be more than wary of using them, when other much better (and many cheaper too) parcel resellers are around.

Former_MSE_Andrea

Hi

myparceldelivery has asked us to post on the thread and contact RFW. MSE doesn't endorse anything a company says on the Forum.

“Please accept our apology that you have experienced problems with our service and response. As you stated, it was over the busy Christmas period that these problems occurred due to a very high volume of transactions. The vast majority of these were successful, however, we realise a small number of problems did occur due to limited Customer Support resources. We have taken measures to address this issue immediately by bringing in experienced members to the team which has already had a significant positive impact on Service levels. Since the start of 2011 the company has seen significant growth which has continued into 2012.”

RFW

MSE_Andrea wrote: »

Hi

myparceldelivery has asked us to post on the thread and contact RFW. MSE doesn't endorse anything a company says on the Forum.

“Please accept our apology that you have experienced problems with our service and response. As you stated, it was over the busy Christmas period that these problems occurred due to a very high volume of transactions. The vast majority of these were successful, however, we realise a small number of problems did occur due to limited Customer Support resources. We have taken measures to address this issue immediately by bringing in experienced members to the team which has already had a significant positive impact on Service levels. Since the start of 2011 the company has seen significant growth which has continued into 2012.”

I've received the contact email, although I have been contacting their customer relations manager and ccing the company director on all emails. I was promised a cheque at the beginning of this week (as they claimed the last one had been lost in the post) but now been forced to issue a letter prior to taking court action.

threelegs55

MSE_Andrea wrote: »

Hi

Myparceldelivery.com has asked us to post a reply on its behalf. MSE doesn't endorse anything a company may say on the forum.

Dear Glasgowdan

We are extremely sorry for the problems you have experienced as a result of using our service. We allow you access to heavily discounted courier services, however, rely on our courier partners to make the collections/deliveries. We take failed collections by the couriers very seriously and we would like to conduct a full investigation into this matter to ensure this is resolved as soon as possible. In order to investigate this further could you please send your name and order number to customersupport@myparceldelivery.com and we will contact you straight away about this matter.

This above message is a complete load of rubbish. I have emailed these clowns twice (with nor reply) and then used the above link. Guess what, no reply again. BEWARE of myparcel.com

jbjb

hi i have just been reading the comments and issues with myparceldelivery.com and was pleased to see that i am not the only one who is having issues with the company however i am very annoyed that there is a problem in the first place. my parcel was supposed to be delivered on Friday 10/08/2012 but never arrived. i recieved no apology or explaination as to why my parcel was not delivered. i have tried to contact them numerous times and most of the time i get no reply as others have also posted. the times that they do reply they claim they are waiting for a response from the courier and will get back to me but never do. i tried to contact the courier but they told me they are not allowed to speak to me directly. this company has the worst customer services i have ever had to deal with i feel like i am banging my head against a wall and don't know what to do

TheBandit_3

These guys are sharks. Don't use them. This is the WORST service known to man. I had an urgent letter to send to South Africa. I arranged a pick up on Tuesday. By 15:00 I go onto the live chat and they assured me that the courier will collect the parcel by 18:00. Guess what, no collection. I now have to use another company to send the parcel. It seems like poor service seems to be the norm at this business. I only wish I'd read the previous reviews first as there are so many unsatisfied customers.Failing to take responsibility for failed collections is just passing the buck. I have now had to book another courier for the parcel and will be asking for a refund.