Dirty find in hotel room - rights?

Evilm

Sometimes refunds do take some time to appear (usually a few days when I've been waiting for one). If it hasn't appeared by a weeks time write to head office with a record showing the two transactions coming out and no refund appearing. ( you can blank out other information such as addresses,account details,dates, balances, other transaction details that are not relevant).

marywooyeah

If you hang about for a bit Sirmarcus will be along with the CEO's email address so you can email him directly

RuthnJasper

dirtysexymonkey wrote: »

She didn't seem at all bothered that this had happened, but after much probing and offering me a free breakfast ...

...? Pun intended?

Sorry, I couldn't help myself.

I AM seriously sorry for your awful experience though, OP. I'd have been absolutely fuming if I'd found that sort of thing and the room in such a state. Hope you get it sorted out OK. xx

amazingmrsmith

dirtysexymonkey wrote: »

I stayed in a hotel over the weekend and during the night it became apparent that the bed hadn't been cleaned, nor had the bathroom. The provided towels were peppered with long hairs and in or around (it dropped down during the night) I found a very obviously used adult toy.

I found it at about 4am, but I was so tired because it was nigh on impossible to sleep with all the buzzing, wooping and wailing that the various fans/heats/air conditioners make, not to mention the hugely uncomfortable pillows and oppressive duvet. So I left it until check out because I had to leave at 8am anyway and I needed sleep.

I reported it in the morning and you would have thought I had just given the lady on reception an empty loo roll holder. She didn't seem at all bothered that this had happened, but after much probing and offering me a free breakfast (the Lord himself only knows what I would find in that!) she eventually offered to refund my room. By this point I was shocked by the complete lack of apologies and just needed to get out of there, so I accepted the refund and left. I've just discovered that not only did I not get a refund but I was actually charged AGAIN for my stay, and after a phone call the woman on reception didn't inform the manager of my find. Now I'm angry.

This is a hotel that has a good night sleep guarantee, so I should have been given a refund anyway from the lack of sleep. This entire thing pretty much ruined my weekend because I spent the day after completely knackered, and just the thought of sleeping in a bed that hadn't been changed and still had something like that in it it's just disgusting.

Any help?

how gross!:(

dirtysexymonkey

All sorted. Thanx every1.:T:T:T:T

neilmcl

dirtysexymonkey wrote: »

All sorted. Thanx every1.:T:T:T:T

Care to elaborate.