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Dirty find in hotel room - rights?
dirtysexymonkey
Posts: 1,471 Forumite
I stayed in a hotel over the weekend and during the night it became apparent that the bed hadn't been cleaned, nor had the bathroom. The provided towels were peppered with long hairs and in or around (it dropped down during the night) I found a very obviously used adult toy.
I found it at about 4am, but I was so tired because it was nigh on impossible to sleep with all the buzzing, wooping and wailing that the various fans/heats/air conditioners make, not to mention the hugely uncomfortable pillows and oppressive duvet. So I left it until check out because I had to leave at 8am anyway and I needed sleep.
I reported it in the morning and you would have thought I had just given the lady on reception an empty loo roll holder. She didn't seem at all bothered that this had happened, but after much probing and offering me a free breakfast (the Lord himself only knows what I would find in that!) she eventually offered to refund my room. By this point I was shocked by the complete lack of apologies and just needed to get out of there, so I accepted the refund and left. I've just discovered that not only did I not get a refund but I was actually charged AGAIN for my stay, and after a phone call the woman on reception didn't inform the manager of my find. Now I'm angry.
This is a hotel that has a good night sleep guarantee, so I should have been given a refund anyway from the lack of sleep. This entire thing pretty much ruined my weekend because I spent the day after completely knackered, and just the thought of sleeping in a bed that hadn't been changed and still had something like that in it it's just disgusting.
Any help?
I found it at about 4am, but I was so tired because it was nigh on impossible to sleep with all the buzzing, wooping and wailing that the various fans/heats/air conditioners make, not to mention the hugely uncomfortable pillows and oppressive duvet. So I left it until check out because I had to leave at 8am anyway and I needed sleep.
I reported it in the morning and you would have thought I had just given the lady on reception an empty loo roll holder. She didn't seem at all bothered that this had happened, but after much probing and offering me a free breakfast (the Lord himself only knows what I would find in that!) she eventually offered to refund my room. By this point I was shocked by the complete lack of apologies and just needed to get out of there, so I accepted the refund and left. I've just discovered that not only did I not get a refund but I was actually charged AGAIN for my stay, and after a phone call the woman on reception didn't inform the manager of my find. Now I'm angry.
This is a hotel that has a good night sleep guarantee, so I should have been given a refund anyway from the lack of sleep. This entire thing pretty much ruined my weekend because I spent the day after completely knackered, and just the thought of sleeping in a bed that hadn't been changed and still had something like that in it it's just disgusting.
Any help?
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
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Comments
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So have you had a refund or not?0
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dirtysexymonkey wrote: »i've just discovered that not only did i not get a refund but i was actually charged again for my stay, and after a phone call the woman on reception didn't inform the manager of my find. Now i'm angry.
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No as I said I have been charged twice.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Thankx arcon5.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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How did you pay?0
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Sell it on eBay. There are price premiums for used items.The man without a signature.0
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Visa debit.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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LOL! I left it with the woman on reception so maybe she can sell it. DNA inclusive.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Have you contacted them yet and asked for your full (x2) refund? This is pretty much all you can expect really. Perhaps they'll be polite and offer you an apology (nice) or a further complimentary stay (not nice). I do hope you're not after.... compensation? But, just in case you are, I've googled the going rate for being clouted by a dildo at 4am. I found the following:
Clouted by a dildo:
a) someone else's - £10
b) the wife's - £5
c) your own - £0
You'd only stand to make a tenner. Hardly seems worth it. Stick to asking for the refund."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
Ring Guest relations at Premier Inn 01582 567890 they should sort it out for you0
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