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Problems with Aviva Site
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Very good of you to seek out this ancient thread to make your maiden post.
(The Which? report doesn't agree with you though, and doesn't consider Aviva much good either, in fact going so far as to give them a "Not recommended" rating!)
http://www.which.co.uk/money/insurance/reviews-ns/car-insurance/whichrecommended-providers/
I've had some bad experiences with companies quite high up that which chart... yet Aviva have always been really good to me. Until they do something to upset me i'll be staying with them =]0
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