B&Q wouldnt give me a full refund

cheeky

I did work for tesco as a checkout manager for 8 years so i have a grasp of what i feel is right/wrong re sale of goods act. I spoke to the duty manager too so there was no pressure on a member of staff to "fold"!

And my partner is a manager at a high st chain and she isnt sure either!

hollydays

If you both work(ed) in retail,i fail to understand what it is you dont understand!
They are perfectly within the law.

medwaybantam

hollydays wrote:

If you both work(ed) in retail,i fail to understand what it is you dont understand!
They are perfectly within the law.

Maybe they are within the law but that doesn't stop them offering a little flexibility.
What retailers have got to start realising is that there are competitors out there who WILL relax rules and procedures in the interests of customer service.If B&Q want to stick to their rules then fine...maybe it's instances such as this which explain why their sales are down...........