beware of HeroCraft Mobile Game Development Company

grumbler

easyhost wrote: »

now i have !!!!!! game on my phone that i cant delete

Is it only this game that you cannot delete?

easyhost

grumbler wrote: »

Is it only this game that you cannot delete?

yes its only this game.

Wintermute

easyhost wrote: »

maybe i will try the link later, but i reported them to phonepayplus.

i will havce to keep the kids off my phone now due to this !!!!!! game, its something kids dont what to see.

I'm really not a fan of premium rate SMS services, but I don't think they've done anything wrong here except for a bit of human error which they've corrected.
Looking at their replies to your messages which you've not posted you seem to be accusing them of fraud straight away and they've tried to help and provided you with a download link to the game you've paid for (plus you've managed to get a freebie hentai game ), they've corrected whatever was going with their site so you can now download your farming game (and so can many other people) so they've provided you with the service you've paid for then you've turned around and asked for a refund.

easyhost

Wintermute wrote: »

I'm really not a fan of premium rate SMS services, but I don't think they've done anything wrong here except for a bit of human error which they've corrected.
Looking at their replies to your messages which you've not posted you seem to be accusing them of fraud straight away and they've tried to help and provided you with a download link to the game you've paid for (plus you've managed to get a freebie hentai game ), they've corrected whatever was going with their site so you can now download your farming game (and so can many other people) so they've provided you with the service you've paid for then you've turned around and asked for a refund.

they only seem to correct this after i asked for a refund which their answer when i requested this was
"Please continue trolling somewhere else.

--
With best regards,
Denbrov Ilya, support engineer

---

HeroCraft Mobile Game Development Company"

below is the full email list between me and the supplier. i have copied this from windows mail and then pasted to nopepad and then here as to get rid of all the images

From: Ilya Denbrov
Sent: Tuesday, May 03, 2011 12:13 PM
To: Terry
Subject: Re: scam and fraud

03.05.2011 14:02, Terry пишет:
i am not trolling you send me a port game that i never ordered



Regards
Terry Robertson



From: Ilya Denbrov
Sent: Tuesday, May 03, 2011 11:44 AM
To: Terry
Subject: Re: scam and fraud

03.05.2011 13:36, Terry пишет:
Hi

not interested now, just refund me with immediate effect.

I have passed the email you sent to trading standards and ofcom.

trading standards called me as they tried the link on a phone and also go the “Sex Xonix Hentai” game, so they are going to complete a report on you issuing sex games when not ordered.



Regards
Terry Robertson




From: Ilya Denbrov
Sent: Tuesday, May 03, 2011 11:21 AM
To: Terry
Subject: Re: scam and fraud

03.05.2011 12:42, Terry пишет:
Hi just tried again and yes its downloaded a game “Sex Xonix Hentai” this is NOT what i paid or ordered, so how do i remove this game from my phone.

good luck in jail for fraud and theft



Regards
Terry Robertson





From: Ilya Denbrov
Sent: Tuesday, May 03, 2011 10:28 AM
To: Terry
Subject: Re: scam and fraud

03.05.2011 12:12, Terry пишет:
I am now 100% sure this is a scam

http://get.herocraft.com/d/lMdSDu/farmfrenzy all this does is take me to a page of games that i can buy or try games and farm frenzy is not even listed, so i suggest you refund me the money you have from me

if you do not do this then i will report you for fraud and theft.

Regards
Terry Robertson





From: Ilya Denbrov
Sent: Tuesday, May 03, 2011 9:31 AM
To: Terry
Subject: Re: scam and fraud

29.04.2011 19:55, Terry пишет:
Hi

On 27 april 2011 at 23:37 I sent a text “Getaw196” ro order farm Frenzy for my mobile phone. the number i was told to send the text to was 60999.

this was sent and the money taken from my phone balance, but i have not received the game.

now when i check your site today 29 april 2011 you have changed the number to text to 63320. well if you think i will text to this number and spend another £2 well you can think again.

i will be reporting you to all phone operators, OFCOM and PhonepayPlus


Regards
Terry Robertson




Hello.
Thanks to some of our customers we figured out, that this short number no longer works, so we chanded it.
There is no fraud, just a little neglect. Apologize for this.

Please open this link on your phone to download your game:
http://get.herocraft.com/d/lMdSDu/farmfrenzy


--
With best regards,
Denbrov Ilya, support engineer

---

HeroCraft Mobile Game Development Company
ICQ: 619809000
Web: http://www.herocraft.com
Wap: http://wap.herocraft.com


This link is for downloading an exact game - Farm Frenzy, that you've purchased.
If it leads you to the main page of the site, that means only that you've made a mistake in typing. Please be careful, nobody is trying to deceive you.


--
With best regards,
Denbrov Ilya, support engineer

---

HeroCraft Mobile Game Development Company
ICQ: 619809000
Web: http://www.herocraft.com
Wap: http://wap.herocraft.com


You are talking about something very strange. There is no way you could download another game.
Can you tell me your phone number, we'll send you a link with sms.


--
With best regards,
Denbrov Ilya, support engineer

---

HeroCraft Mobile Game Development Company
ICQ: 619809000
Web: http://www.herocraft.com
Wap: http://wap.herocraft.com


Please continue trolling somewhere else.


--
With best regards,
Denbrov Ilya, support engineer

---

HeroCraft Mobile Game Development Company
ICQ: 619809000
Web: http://www.herocraft.com
Wap: http://wap.herocraft.com


That's absolutely impossible.
Ok, as I said before, I need to know your phone number to verify your purchasing and send you Farm Frenzy via sms.


--
With best regards,
Denbrov Ilya, support engineer

---

HeroCraft Mobile Game Development Company
ICQ: 619809000
Web: http://www.herocraft.com
Wap: http://wap.herocraft.com


Thanks, but I need full number, with country code.


--
With best regards,
Denbrov Ilya, support engineer

---

HeroCraft Mobile Game Development Company
ICQ: 619809000
Web: http://www.herocraft.com
Wap: http://wap.herocraft.com

Intasun32

Wintermute wrote: »

I'm really not a fan of premium rate SMS services, but I don't think they've done anything wrong here except for a bit of human error which they've corrected.

@Wintermute,

Like you I am also not a great fan of PR SMS service, being the victim of one of their scams, but you seems to miss the bigger picture here.

How many other mobile phone users like Easyhost have downloaded this game from the original short code and found a sex game? How may are children? We will never know.

Even though PP+ are as useless as a chocolate tea pot, being financed by the same industry they are suppose to regulate doesn't help, this is one 'mistake' that they cannot ignore. Or can they?

There are safeguards in place that companies have to employ to try to avoid youngsters being able to obtain sex material. Error or not they have failed. The Content provider is outside the EU so they will not be bothered by PP+ (much like most of the UK content providers really) but the service providers, being MIG or TxtNation, also share responsibility and PP+ can or should act against them.

If they do or not depends on whether Easyhost makes a complaint and PP+ acts upon it.

I would also take this matter up with your network and don't let them fob you off as they can take up to 50% of the fee you have paid for the game.

:beer: