Slow Internet with PlusNet

wibbler

Hi,

I have a friend whose internet is very slow. It runs through PlusNet, and rarely gets speeds above 0.5Mbs. Can't watch Iplayer, and Youtube always buffers. Here is the information from the router - can anyone tell me if it is the router or the line that has issues?

Link Information

Uptime: 4 days, 16:34:16

DSL Type: G.992.1 annex A

Channel mode: Interleave

Maximum Bandwidth (Up/Down) [kbps/kbps]: 480 / 1,504

Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440

Data Transferred (Sent/Received) [kB/GB]: 0.00 / 2.18

Output Power (Up/Down) [dBm]: 12.0 / 16.0

Line Attenuation (Up/Down) [dB]: 31.5 / 66.0

SN Margin (Up/Down) [dB]: 10.0 / 6.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 18 / 0

FEC Errors (Up/Down): 800 / 621,418

CRC Errors (Up/Down): 449 / 6,907

HEC Errors (Up/Down): 323 / 24,025

cajef

wibbler wrote: »

Line Attenuation (Up/Down) [dB]: 31.5 / 66.0

They must be a long way from the exchange, with 66dB downstream line attenuation they are not going to get any more speed than they are getting already with any other ISP.

The only answer is move closer to the exchange.

wibbler

Oh! Are there any alternatives? They are also not in a cabled area...

penrhyn

As above they are doing well to get any service at all.
No landline based alternative atm, if they are on a main exchange there is always the possibility of BT rolling out its Infinity FTTC service.
Check their exchange on the Samknows site.

HappyMJ

wibbler wrote: »

Oh! Are there any alternatives? They are also not in a cabled area...

Not really...Fit an I-plate. Fix any internal wiring issues. Remove as much equipement from the line as you can. Fax machines, extra phones, sky boxes etc... Attach the router to the main BT socket.

spannerzone

Yes, first thing to do is plug the modem router directly into the test socket behind the master socket front plate.

it's a relatively easy check and can sometimes prove whether any internal phone extensions are causing problems.


If the results are much better using this socket then it points to some internal wiring causing problems.... if this is the case then an 'i plate' may improve matters (or cut the '3rd ringer wire' from your extensions)

All the info you need is here:
http://www.kitz.co.uk/adsl/socket.htm