Brighthouse anyone successfully reclaimed insurance costs?

pampam

Hi everyone
If this is in the wrong place I apologise,
(if it is can one of the mods move it for me please)

Story in brief.

My grandson and his partner have just moved in together.
I have been helping them with their budgeting. I have explained the importance of paying bills by direct debit each month and I have helped them set all these up with the bank.

In the process of this they told me that my grandsons partner had purchased a suite from Brighthouse 13 months ago on hire purchase.
I perused the agreement and I was astounded at the charges.

Breakdown

HP over 36 months

Cost of suite £1600.56

Interest £703.56

Total £2304.12

Optional service cover £527.20

Damage liability cover ££432.12

Grand total for a very cheap and tatty suite

£3313.14

I told them to contact Brighthouse for a settlement figure so that I could pay it for for them and arrange for them to pay me back weekly.

I was shocked when they were told it would be £1250 to pay of the suite. They have already paid £1274 (this payment includes the rediculas "Optional Insurance" Total £2524!!
(had the suite 13 months)

Apparantly when she took out the agreement she was passed a form with various tick boxes and told to put her intitials at the side of each ticked box. She then put her signature at the space marked with a cross at the bottom of the agreement page.

I know she shouldn't have done it but it is too late for all that now.

I would like advice on what it is best to do now?

Should they cut their losses and tell Brighthouse to take the suite back (if they are entitled to do that)

Can they claim back this obviously missold insurance?

This company play on the most vulnerable people in our society, surely there is something that can be done about them.

Any constructive advice would be very much appreciated.

Kind regards
Pam

di3004

Hi Pam

Personally if they were mis sold the PPI, I would go for the reclaiming, I am not sure if they would take the suite back for this reason, unless someone else knows different on this matter.

I would write a letter in own words, explain the reasons why you want to make a reclaim on the PPI, and also give details as you have in your post above, giving them 8 weeks to make the decision, and make them aware if they do not resolve this matter further action with evidence will be taken, such as with the Financial ombudsman service (FOS) or through the courts.

Otherwise complete the reclaiming FOS questionnaire to save time later - shown on stage one as below, send to their complaints or head office, keep copies of what you send and receive in case you need to make a complaint to the FOS later on.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#reclaim

Good luck.

pampam

Thanks for your reply.

Iam not sure if these insurances are actually PPI

pam

di3004

pampam wrote: »

Thanks for your reply.

Iam not sure if these insurances are actually PPI

pam

Hi Pam and your welcome

I'm sure its still reclaimable though if they believe it was mis sold.
Unless someone else knows more on these policies.

All the best on the reclaiming.;)

dunstonh

pampam wrote: »

Thanks for your reply.

Iam not sure if these insurances are actually PPI

pam

If a mis-sale complaint is going to be made then you need to know what you are going to be complaining about.

As it happens, neither of those insurances are PPI.

pampam

Does this mean they wont be able to claim anything back?
Thanks
pam

dunstonh

Claim is the wrong word. Complaint is the right word. A complaint can still be made if they feel they were mis-sold. However, there is no point using PPI references as that will just result in a rejection.

Best thing to do is read about what cover is provided and then find reasons why it is unsuitable. Home insurance may be a good thing to look at as one of those sofa plans nearly exactly duplicates home insurance.

magpiecottage

If the salesperson simply shoved the forms under their noses without explaining they were getting insurance then that would seem to amount to a missale.

If they failed to point out to them that they may already have other insurance that provided the cover and should check, that may amount to a missale.

If they simply added the premium to the loan and allowed it to attract interest without offering and explaining how they could instead pay monthly or annually, that would also seem to amount to a missale.

So, on the basis of what has been posted, there seems to be merit in a complaint.

alexcross

I have goods from Brighthouse and I was told I couldn't buy the good unless I purchased the DLC.
It has struck me that this is nothing more than PPI which I didn't want but was told I could not have the goods without it which to me is miss selling the goods.
Any goods bought through credit should not be subject to any kind of insurance unless required by the buyer. I have looked this up and a few other company's do this as a way to get more money from the customer.
This does not make it right. My payment would be reduced significantly without the DLC but because I do not have home contents AND Buildings insurance Brighthouse will not remove and refund these extra payments.
I am looking into reclaiming too because like I said it is just another PPI and to me this should be optional regardless of if you have home insurance or not.
I will not be buying anything else from Brighthouse

dunstonh

Any goods bought through credit should not be subject to any kind of insurance unless required by the buyer.

There is no such rule/law. Lenders are allowed to insist on insurance.

I have goods from Brighthouse and I was told I couldn't buy the good unless I purchased the DLC.

What is DLC and what has home insurance got to do with it?

CAZZA1608

My mother bought a cooker through brighthouse, which is due to be finished off in December this year. She was paying the OSC and dlc, which she was unaware of, as she told them when she bought the cooker that she had contents insurance. She then received a letter from the head office of Caversham Finance advising her of the arrears on her account, and they were almost half of what Brighthouse was saying she owed. When they were asked about the difference, they said the amount on their letter was just what was owing on the cooker, and did not include the OSC or DLC. i sent letter to Caversham finance for her asking for these charges to refunded to her as she did not ask for them nor did she require them. They advised that the charge for the DLC would not be refunded as her contents insurance did not cover the goods on HP, which was fine, but they advised she would receive a phone call from her local store advising that they had a cheque ready for her to collect, and it should take not more than 1 week to be sorted. She finally got a call from them last Thursday morning, only 6 weeks after they advised, saying that she had to go to the store to collect the cheque. They were not allowed to post it direct to her home address..... I now have asked them for copies of my agreements, as it was taken out in joint names, but then transferred to my name solely after i split with my husband. On the copies that they have sent me so far in my name only, it shows that the payments were £10 per week, but i was paying 18. When i asked them about this they said the difference was the OSC and DLC, which should never have been put on my agreement as they were never asked for, and we gave copies of our contents insurance policy when we took out the agreement. As i have finished paying for these items, total with OSC and DLC 2800, i was wondering if i can still claim back these charges, as they add up to nearly 1200...... I finished paying for the items nearly two years ago, but am still waiting for the head office to send me a copy of the original agreement in joint names, as they have sent me two already, but they are solely in my name only......

Would be grateful if some one could let me know whether i am still able to claim these charges back..

Thanks:)