New smart car damaged before collected what would you do

Tilt

Kilty wrote: »

I seriously, seriously doubt that they'll order you a new car. Glad they've finally given you a courtesy though

Why not? The car is faulty even before delivery therfore the dealer should reject it. However, if the damaged panel can be replaced without affecting the quality of the rest of the car then fair enough.

Flyboy152

Tilt wrote: »

Why not? The car is faulty even before delivery therfore the dealer should reject it. However, if the damaged panel can be replaced without affecting the quality of the rest of the car then fair enough.

Which is what the dealer is attempting to do.

marlot

Flyboy152 wrote: »

:huh:
Isn't that what Asbo wrote?

That's what I thought!

tillycat123

You would not accept a new phone or Ipad having paid full money for it with a cracked screen even if it could be repaired, so why should I accept a damaged repaired car?

Tiddlywinks

I have a new shape Smart Passion and my roof is glass not acrylic - what exactly have they said is faulty?

How about posting your query here for some informed advice from the owners' club:

http://www.thesmartclub.com/board/index.php

datostar

Gloomendoom wrote: »

Having worked in car manufacturing I can tell you that it is not uncommon to rectify damage to new cars even before they leave the factory.

However, if they will give you a new car, all well and good.

Not half! My son worked on rectification at the VW Plant in Emden, Germany (built Passats and shipped out other models from other plants). Cars got damaged in all kinds of ways - being driven off the line, falling off transporters etc. They're properly repaired to new standard and carry full warranty. No problem.

tillycat123

Tiddlywinks wrote: »

I have a new shape Smart Passion and my roof is glass not acrylic - what exactly have they said is faulty?

How about posting your query here for some informed advice from the owners' club:

http://www.thesmartclub.com/board/index.php

Thanks Tiddlywinks. The roof has a front to back crack in it so it has to be cut out to get the whole roof off. The roofs are no longer made of glass due to the shattering issues apparently.

Will take a look at the forum, many thanks

Flyboy152

tillycat123 wrote: »

You would not accept a new phone or Ipad having paid full money for it with a cracked screen even if it could be repaired, so why should I accept a damaged repaired car?

Proportionality.