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Downgrading SKY

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Comments

  • bootiful
    bootiful Posts: 755 Forumite
    penrhyn wrote: »
    You may be correct, however you can't cancel packages on-line.
    Hoofehearted did and I PMed to check:-

    http://forums.moneysavingexpert.com/showpost.php?p=38522480&postcount=13
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Do let us all know how you get on.
    That gum you like is coming back in style.
  • bootiful
    bootiful Posts: 755 Forumite
    penrhyn wrote: »
    Do let us all know how you get on.
    will do, probably try Tuesday, as they migth be a little light-staffed at the mo;)
  • bootiful
    bootiful Posts: 755 Forumite
    edited 4 May 2011 at 8:29AM
    Pernryn absolutely correct - can't cancel online - must have been a different policy (and old web link) when Hoofeheart did it last year!
    http://www.sky.com/helpcentre/account-and-billing/change-your-subscription/cancel-or-downgrade/

    So phoned up, trembling...


    So I'm out of my min contract period for getting the super-dooper sky-hd box and so decided to cancel the HD sub (£10 a month) and also remove some elements of our package that I realise we don't watch any more - like the kiddie stuff (dd more "mature").

    I reckoned this would be a horrendous process and would be passed from pillar to post with staff trying to offer short-term bribes, misinformation etc to keep the same package.

    BUT NO!!!:eek: It was wrapped up in 10 minutes !:rotfl:

    Gone down from £34 to £19.50.
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Result, well done.:beer:
    That gum you like is coming back in style.
  • bootiful
    bootiful Posts: 755 Forumite
    penrhyn wrote: »
    Result, well done.:beer:
    Thx, beer too :). I should add that they dealt fairly with the fact I had an "old style pack (aka ancient)" called Family Pack. Online Account shows that he deleted this pack and then added 1 new pack, rather than attempting to remove 5 packs....

    I'm sure I rang a few years back and she gave me some grief about my old-style package not being reconfigurable to the new....
  • The_Enforcer
    The_Enforcer Posts: 345 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Hi,

    I've had a Sky package for about 12 months now, at sign up we took out HD so we could get Sky+ and benefit from a cashback offer, which basically covered the cost of the HD for a year.

    The HD costs £10.25 a month. Is it possible to cancel this and still retain the Sky+ element, without any increase in charge (Sky+ is £0 on our bill)?

    Cheers,
    TE
    I came, I saw, I saved.
    Campaign for the Abolition of Political Parties - find us on Facebook
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Yes you can, there is no charge for Sky+ as long as you remain a Sky TV subscriber.
    That gum you like is coming back in style.
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