Easyjet Charge to give a receipt!

marksamson

I flew with Easyjet yesterday and as I need to claim the cost of my flight back as business travel needed a receipt. After a laborious search of their web site I realised that there is no option to print a receipt for my payment. I called their customer services and was advised that to send the receipt (even by email) they will charge an admin fee of 12 Euros.
Is this legal? I always thought that if you pay a business for a service or product that they are legally obliged to provide you with a receipt.

I rather facetiously asked how I get a receipt for my admin fee, but was advised the admin fee automatically comes with a receipt!

After 20 minutes of politely but firmly refusing to accept this and after the sales agent spoke to his supervisor on two occasions they agreed to waive the charge.

Business travellers out there beware!!

tehone

why not just print your confirmation email for free?

AMG762

I had exactly the same thing happen to me. I could only find a total price on the easyjet website for my return flights, travel insurance and speedy boarding.

I needed an itemised breakdown for this transaction.

When I contacted easyjet and asked for a receipt they said they can post one to me for a £10 admin fee?

lfc84

try this:

login to your account
view the booking
bottom right corner is payments

other than that I would suggest going to an airport desk and asking nicely

david39

If airline travel carried VAT they would be required by law to issue you you with a full VAT receipt if you requested it.

Obviously then, it doesn't carry VAT - further supported by the fact that Ryanair would be posting their headline prices EXCLUDING VAT and then be adding the VAT on as an extra charge when you come to the final payment page!

lfc84

there is no vat

AMG762

[/IMG]

Im confused with the 'no vat'

The above image is taken from an email received from Easyjet detailing my price breakdown. They would not issue a receipt without me paying a £10 admin fee.

Does anyone know what the £36 tax could be if not vat?
(sorry if its me missing something)

lfc84

Racer123 wrote: »

[/IMG]

Im confused with the 'no vat'

The above image is taken from an email received from Easyjet detailing my price breakdown. They would not issue a receipt without me paying a £10 admin fee.

Does anyone know what the £36 tax could be if not vat?
(sorry if its me missing something)

Details of "tax" here:

http://www.caa.co.uk/default.aspx?catid=589&pagetype=90&pageid=2449