Sky broadband problems, where do i satnd?

muddyl

Hi all,

Just wondering where i would stand with this.

Been with sky broadband about 3 years now. Roughly 2 years ago we upgraded from 5meg (we were receiving about 2.5meg) to 10meg.

We then only received about 2 meg. After complaining they stated the line could manage 4 meg, but the next day our speed went down to 1 meg.

After complaining again it went up to 1.5meg and thats where its stayed.

I understand they may not be able to achieve 10 meg, but if they say 4 is achievable why am i still only getting 1.5?

Yes, i have micro filters and i'm using the master socket. Local exchange is 1090 meters from my street.

They no longer seem interested in doing anything for me.

Any suggestions as im getting sick of this now?

Cheers, Mark

penrhyn

Are you on Connect or LLU, in any case please post your router line statistics.

http://192.168.0.1/sky_router_status.html

user admin, password sky

muddyl

Im on LLU (1090m from exchange).



Statistics

System Up Time: 3:45:59
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 32134 34147 0 0 0 3:45:11
LAN 189 0 0 0 0 3:45:59
WLAN 35180 32909 0 0 0 3:45:34
ADSL Link Downstream Upstream
Connection Speed 1533 kbps 605 kbps
Line Attenuation 67.0 db 39.5 db
Noise Margin 7.8 db 11.6 db


Hope thats ok, only way i could get it to paste on.

muddyl

Router Status

Firmware Version 2.8Sky
ADSL Port
MAC Address 00:1e:74:83:e1:9c
IP Address 2.218.78.206
Network Type MER
IP Subnet Mask 255.255.255.192
Gateway IP Address 2.218.78.254
Domain Name Server 90.207.238.97 90.207.238.99

LAN Port
MAC Address 00:1e:74:83:e1:9a
IP Address 192.168.0.1
DHCP enable
IP Subnet Mask 255.255.255.0

Modem
ADSL Firmware Version A2pB023o.d20h
Modem Status Up
DownStream Connection Speed 1536
UpStream Connection Speed 605
VPI 0
VCI 40

garcon6

Just threaten to leave and demand a good discount for the poor service that you have received, at least you will save some money.:money::money:

penrhyn

With your line attenuation of 67db,(it represents a 4.9Km line) I'm surprised you are getting a connection at all.
Have you tried connecting to the test socket under the master socket faceplate?

McKneff

Have you not noticed that they say UP TO not a definite number, it's always the magic words UPTO
thats how they get away with it.

penrhyn

Unfortunately there is no way to get a fast broadband connection with a 4.9kilometer line, as OPs stats suggest they have. 1.5 - maybe 2 Mbps is as much as a line of that attenuation can support.

ADSL Link Downstream Upstream
Connection Speed 1533 kbps 605 kbps
Line Attenuation 67.0 db 39.5 db
Noise Margin 7.8 db 11.6 db

Its just possible that Sky have capped the speed to provide some stability and lifting this a bit would give a little more speed.
Routers normally try to sync with a noise margin of around 7db.

muddyl

Im presuming there is no real way of improving Attenuation?

Our phone socked does not have a test port on it.

macman

Are you connecting by ethernet or by wireless?
If the latter, retest using ethernet to rule out any wireless issues.
You say you have ADSL filters, but do you have them on every active extension (this includes your Sky box if you have one)?
The test socket is behind the split faceplate on the NTE5 master socket, you need to remove the 2 screws on the lower half to access it.
Your straight line distance to the exchange may well be 1090m, but the actual cable may be miles longer, they generally follow street layouts.

muddyl

macman wrote: »

Are you connecting by ethernet or by wireless?
If the latter, retest using ethernet to rule out any wireless issues.
You say you have ADSL filters, but do you have them on every active extension (this includes your Sky box if you have one)?
The test socket is behind the split faceplate on the NTE5 master socket, you need to remove the 2 screws on the lower half to access it.
Your straight line distance to the exchange may well be 1090m, but the actual cable may be miles longer, they generally follow street layouts.

I am connecting wireless, however both yield the same results.

ADSL filters are on all lines and the modem is the closest to the main socket.

Although the house is only 16 years old, our socket does not have a removable lower half, although i will go and check just to make sure.