Orange Messing me about

grumbler

You were wrong taking 'no' for an answer (or 'wait', 'be patient', etc.).
You were wrong not to asking them them to change the contract to PAYG at the last few days before the contract was cancelled. Even if they had issued the PAC, say, yesterday you wouldn't have time to use it and would have lost your number nevertheless.

All telephone CS are 90% staffed with idiots and have to be dealt with accordingly.

As I said, it was clearly their fault. You can keep complaining, but if the number is reassigned you will not get it back.

Techhead_2

The big mistake was cancelling AND asking for the PAC. Its one or the other really. Issuing instructions for both causes confusion and with a broken company like Orange will be hard to correct.

Using your PAC closes the account. You'll then receive a final bill for any unbilled charges.

By definition, you can't issue a PAC for a closed account.

Orange should have advised you of this right at the start. I can understand the frustration of dealing with them.

What should have happened is, after your 'last ' bill (you pay a month in advance) say something like a couple weeks before the end of the minimum term you call Orange for a PAC. You receive this in a couple of days, give this to your new provider, thus closing your Orange account and generating a final bill.

simax

grumbler wrote: »

All telephone CS are 90% staffed with idiots and have to be dealt with accordingly.

I hope you class me in the other 10%

winegums

I appreciate all your comments. I've never had to ask for a PAC code before but I did read these forums and there appeared to be a lot of posts were people had asked for a PAC code but continued to be billed as they hadn't officially asked for the contract to be terminated so I thought if I give 6 weeks notice of my intention to not renew the contract and ask for a PAC code at the same time it would let them know that I wanted to transfer my number and close the account. I phoned a further 8 or 9 times to say the contract was due to end and I still hadnt received the PAC code. I was told on each occasion not to worry and that the code would arrive before the contract ended.

The line was terminated at midnight the day before it was due to terminate and orange have now told me it is because I haven't paid the £30 termination fee. As far as I was aware, the contract was due to end on the final day of the 24th month. I haven't yet cancelled the direct debit and no-one had mentioned a £30 fee until now. They still owe me £180 cashback, which also got posted on a weekly basis for 2 years and I was on Dolphin 30 at £30 per month for 600 minutes, unlimited texts and 1gb Internet minutes. The minimum I've paid by direct debit is £55 as they were charging me for the minutes, texts and Internet instead of it being inclusive (I never once went over the allowance) but they failed to sort that out either.

I just want to cut my losses and get as far away from Orange as possible. All I need is to keep my number.

winegums

Has anyone noticed that the Orange Company Representative has only answered the basic and easily solved queries ?

I have not had a reply to my emails. No-one has phoned me back. According to OFCOM Orange are acting illegally.

The idiots on the end of the phones haven't got a clue and keep contradicting eachother - one said the PAC code was sent, another said it wasn't sent, another said they don't have access to PAC codes on the computer, another admitted they've totally messed up.

Anyone know where I should take it from here?

grumbler

It seems that you have not learned the lesson.
Do you have any clear idea about what you actually want from them now?

You don't want to speak to the 'idiots' that pick up the call and that are unable to solve even simple problems.
You want to speak at least to some manager about saving your number that you have lost because of their errors.

It doesn't make any difference ATM if they have access to PACs or not and if the PAC was sent or not - because the contact has been terminated already.

Later you can complain in writing and demand compensation or whatever you wont. Now you are just wasting the precious time.

Hammyman

winegums wrote: »

Anyone know where I should take it from here?

Sue them for loss of earnings as it has impacted your business.

grumbler

I am no expert, but I think you can do this only if you have a business contract with the network.

Jon_01

grumbler wrote: »

I am no expert, but I think you can do this only if you have a business contract with the network.

That's right.

pimento

I'd be calling everyone who might need to know your new number.