Office shoes - dye feet orange and cannot get a refund!!!

asbokid

emmalondon4 wrote: »

I recently bought a pair of leather shoes from Office from their own shoe rang ( here are the shoes =http://!!!!!!!/aTEXgo). The first time i wore them they dyed the foot area of my tights bright orange, I have since washed the tights and the colour will not come out. I thought that wearing the shoes once might seal the colour in and tried wearing them again, this time they dyed my feet bright orange and it took a lot of scrubbing to get the colour off. I tried to return these shoes as I considered them to be faulty and not fit for purpose (I don't want to destroy a pair of tights and dye my feed every time i wear them!). The shop manager explained that it was standard for dyed leather to do this (I have had lots of leather shoes before and never experienced this) and she did not consider it to be a manufacturing fault and refused to refund them. I asked for an address to write to complain to (she gave me a phone number that was wrong!)When you pay £68 for shoes you don't expect them to be such poor quality. Do you think it is worth complaining further? Should i be able to get a refund[/font]

A few close-up shots of your feet would be helpful. Especially of your toes, please, Emma.

timeportal

asbokid wrote: »

A few close-up shots of your feet would be helpful. Especially of your toes, please, Emma.

There's other websites available for that sort of thing asbokid :whistle:

Culex

timeportal wrote: »

asbokid wrote: »

A few close-up shots of your feet would be helpful. Especially of your toes, please, Emma.

There's other websites available for that sort of thing asbokid :whistle:

Just be grateful the colour didn't leach from her bathing suit.

chuckley

complaint letter. front line @ places like office always fob u off with 'theres nothing wrong, no refund'. persevere with a letter complaint and eventually you'll get a refund.

aheaton46

KimYeovil wrote: »

Dyed goods are often not colour-fast.

You are seriously claiming you have never had shoes colour your tights before? Either a) you never go out in the rain or b) you only wear black shoes with black tights etc. Chalk it down to experience and in future save the Wolfords for a well-worn and trusted pair.

I would also suggest you never purchase a pair of denim jeans.

Sounds like you only buy cheap goods if this keeps happening to you KimYeovil. Perhaps you should aim for better quality next time you go shopping.

pulliptears

aheaton46 wrote: »

Sounds like you only buy cheap goods if this keeps happening to you KimYeovil. Perhaps you should aim for better quality next time you go shopping.

My first pair of Classic Uggs still dye my feet black to this day. Bought from Office for £200 so hardly something that is just attributed to 'cheap goods'.

Ms_Chocaholic

You could always post your complaint on their FB page if you get no joy on the phone

http://www.facebook.com/pages/Office-Shoes/53514731394

Often that gets better results
Good luck x

PS No I've never had dyed feet from wearing shoes before either x

Proc

pulliptears wrote: »

Actually, I don't believe you did. You actually decided that you would badly attempt a little humour by ridiculing others for their rather personal choice of footwear because it doesn't conform to your ideals to try and make yourself look intelligent.

You failed.

Wow. Someone needs to lighten up a little

Shakily

you should try to get your refund...

Culex

emmalondon4 wrote: »

When you pay £68 for shoes you don't expect them to be such poor quality. Do you think it is worth complaining further? Should i be able to get a refund?

Yes and yes, respectively.

Any pictures of your orange feet yet?