Office shoes - dye feet orange and cannot get a refund!!!

emmalondon4

I recently bought a pair of leather shoes from Office from their own shoe rang ( here are the shoes =http://!!!!!!!/aTEXgo). The first time i wore them they dyed the foot area of my tights bright orange, I have since washed the tights and the colour will not come out. I thought that wearing the shoes once might seal the colour in and tried wearing them again, this time they dyed my feet bright orange and it took a lot of scrubbing to get the colour off.
I tried to return these shoes as I considered them to be faulty and not fit for purpose (I don't want to destroy a pair of tights and dye my feed every time i wear them!). The shop manager explained that it was standard for dyed leather to do this (I have had lots of leather shoes before and never experienced this) and she did not consider it to be a manufacturing fault and refused to refund them. I asked for an address to write to complain to (she gave me a phone number that was wrong!)
When you pay £68 for shoes you don't expect them to be such poor quality. Do you think it is worth complaining further? Should i be able to get a refund?

KimYeovil

Dyed goods are often not colour-fast.

You are seriously claiming you have never had shoes colour your tights before? Either a) you never go out in the rain or b) you only wear black shoes with black tights etc. Chalk it down to experience and in future save the Wolfords for a well-worn and trusted pair.

I would also suggest you never purchase a pair of denim jeans.

Azari

KimYeovil wrote: »

Dyed goods are often not colour-fast.

You are seriously claiming you have never had shoes colour your tights before? Either a) you never go out in the rain or b) you only wear black shoes with black tights etc. Chalk it down to experience and in future save the Wolfords for a well-worn and trusted pair.

I would also suggest you never purchase a pair of denim jeans.

Presumably if the shoes are labelled as 'indoor only' the company may be able to claim they are fit for purpose.

Otherwise, they are clearly not.

I don't know if there is some secret difference between men's and women's clothing but I have never had the colour come out of clothes - including many pairs of jeans.

Azari

emmalondon4 wrote: »

Do you think it is worth complaining further? Should i be able to get a refund?

Contact you local trading standards. They will be able to give you a pretty definitive answer.

The shoes certainly do not sound fit for purpose unless there was some indication that they were not for outdoor wear.

Definitely don't accept decision of some apparatchik in a shoe shop as shoe shops are known to have some pretty weird ideas about acceptable quality standards.

McKneff

I wouldnt accept it either. Im 61 and female, never had dye come off either shoes or jeans in me life

hartcjhart

many shoes that are made abroad do contain a dye if the dye is leaking out then they are not fit for purpose and could even lead to 'contact dermatitis'also shoes from some manafacturers in china are packaged for transit with other chemicals that are causing loads of problems
an article here from a Spanish magazine(pge 14)


http://www.almeriafocus.com/

Jinx

I've had it happen with cheap leather shoes and accept it as part of the deal so to speak, however I dont consider 68 quid cheap and would say they are not fit for purpose.

adandem

I was in my local Office last year when a customer bought back some faulty shoes and the shop refused to do anything.
When the customer had left the shop I heard the assistant say 'If she wanted shoes that last she should have gone to Clarks, not come here'.
I took his advice and have avoided ever since.;)

For £68 you shouldn't be having problems.

mrcow

I've never had a pair of shoes discolour my tights or feet before either.

The CS phone number for shop based purchases is 08450 740 643.

You can always put a call into Consumer Direct for advice before you ring Office back: 08454 040506

emmalondon4

Thanks for your help and advice everyone, I will get in touch with the places you have suggested.

@adandem - I will probably be taking that advice too, going to stick to Clarks and Jones

sarahg1969

From the numerous threads I've read on here, Office's customer service is appalling - they don't seem to take criticism of their products well.