3 Credit check passed?

clkaz

I made an order on the 3 website for a mifi dongle.

I received an order confirmation email and a processed one a minute or so later:

"Your 3 order has been processed‏

We’ve checked your details and now have everything we need. So your order is ready to go. If any of the details below are incorrect, just give us a call as soon as possible on ***********, quoting your order reference number below."

Anyway, I was wondering if this means payment has been taken?

I am concerned as the order was in my name, but I used my son's visa electron card details because it is for him. It wouldn't let us change the name at the payment stage but I put in the card details, etc, and it asked me for the password (you know the new secure system where you have to enter a password for online purchases), and I put it in and the password went through fine.

I phoned up to check and they don't even have my order on the system :eek:

But they confirmed I received the emails from them so I don't know what is going on!!

Anyway I'd appreciate your help!

DUTR

Is the order going to the card address? I trust you son has your family name?

clkaz

DUTR wrote: »

Is the order going to the card address? I trust you son has your family name?

Yes and yes

Do they use the debit and card details for the credit check or just name and D.O.B.?

The second email I got said the order is ready to go, but I have never used 3 before so I don't really know how it works.

clkaz

everything went throufg smoothly and I received the mifi modem


I ordered a 3 Mifi dongle from the 3 website. I paid £39.99 for the dongle and it is £15.99/month for 5GB data allowance on a rolling 1 month contract. I received it today and phoned up to cancel, after being tossed between different departments and being interrogated like a criminal on every exact detail of why I was cancelling and what date I may need to use the broadband again, I managed to get the woman to cancel it.

After the end of my first phone call (I had to make two, and the second call finally got me through to a woman who was willing to cancel the contract after a 30 minute interrogation), the man told me I could not cancel the contract only and keep the mifi modem as I am still within my 14 day return period, and that I would have to return everything, including the modem if I cancel now. Otherwise I could cancel at the beginning of next month and keep the dongle. I did not believe this as I had not read this anywhere and I had been told on the online chat that I would be able to definitely cancel the contract the day i received the package and cancel the contract only, so I would only end up paying for 1 month, and keep the dongle.

I phoned back up and finally managed to cancel it as I mentioned, and I asked if I would receive some sort of letter or confirmation of cancellation and was advised I would receive a bill a couple of weeks after my contract ends, including the charges I incur for going over my data allowance if I do, but I know I will not.

Anyway, I was just wondering if they tend to lie about cancelling and keep the contract going? I am planning on phoning them up again to confirm that it has been cancelled but it takes ages to get through and I don't have a direct number for 3 mobile broadband cancellations.

clkaz

Does anyone have the direct number to get through to the 3 broadband cancellation team?

zppp

clkaz wrote: »

I ordered a 3 Mifi dongle from the 3 website. I paid £39.99 for the dongle and it is £15.99/month for 5GB data allowance on a rolling 1 month contract. I received it today and phoned up to cancel, after being tossed between different departments and being interrogated like a criminal on every exact detail of why I was cancelling and what date I may need to use the broadband again, I managed to get the woman to cancel it.

After the end of my first phone call (I had to make two, and the second call finally got me through to a woman who was willing to cancel the contract after a 30 minute interrogation), the man told me I could not cancel the contract only and keep the mifi modem as I am still within my 14 day return period, and that I would have to return everything, including the modem if I cancel now. Otherwise I could cancel at the beginning of next month and keep the dongle. I did not believe this as I had not read this anywhere and I had been told on the online chat that I would be able to definitely cancel the contract the day i received the package and cancel the contract only, so I would only end up paying for 1 month, and keep the dongle.

I phoned back up and finally managed to cancel it as I mentioned, and I asked if I would receive some sort of letter or confirmation of cancellation and was advised I would receive a bill a couple of weeks after my contract ends, including the charges I incur for going over my data allowance if I do, but I know I will not.

Anyway, I was just wondering if they tend to lie about cancelling and keep the contract going? I am planning on phoning them up again to confirm that it has been cancelled but it takes ages to get through and I don't have a direct number for 3 mobile broadband cancellations.

1. Your post is best placed on the mobile phone forum, so you may get a better response there.

2. You may want to amend your title, as you are saying that 3 are telling fibs, when you don't know. You may wish to change your title from;

Three telling fibs, cancel 1 month contract

to

Are Three telling me fibs about 1 month rolling contract cancellations?

baza52

clkaz wrote: »

I ordered a 3 Mifi dongle from the 3 website. I paid £39.99 for the dongle and it is £15.99/month for 5GB data allowance on a rolling 1 month contract. I received it today and phoned up to cancel, after being tossed between different departments and being interrogated like a criminal on every exact detail of why I was cancelling and what date I may need to use the broadband again, I managed to get the woman to cancel it.

After the end of my first phone call (I had to make two, and the second call finally got me through to a woman who was willing to cancel the contract after a 30 minute interrogation), the man told me I could not cancel the contract only and keep the mifi modem as I am still within my 14 day return period, and that I would have to return everything, including the modem if I cancel now. Otherwise I could cancel at the beginning of next month and keep the dongle. I did not believe this as I had not read this anywhere and I had been told on the online chat that I would be able to definitely cancel the contract the day i received the package and cancel the contract only, so I would only end up paying for 1 month, and keep the dongle.

I phoned back up and finally managed to cancel it as I mentioned, and I asked if I would receive some sort of letter or confirmation of cancellation and was advised I would receive a bill a couple of weeks after my contract ends, including the charges I incur for going over my data allowance if I do, but I know I will not.

Anyway, I was just wondering if they tend to lie about cancelling and keep the contract going? I am planning on phoning them up again to confirm that it has been cancelled but it takes ages to get through and I don't have a direct number for 3 mobile broadband cancellations.

Any reason your cancelling? or are you trying to get broadband for free? surely you will have to return the 3g modem or there will be a clause in the t&c's. nothing is ever free....

squeaky

Hmmm... yes.

I think the Mobiles board would be a better place for this one - the gurus there should be able to help on this one, so I'll move the thread across.

Good luck

Forum_Team wrote:

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL='forumteam@moneysavingexpert.com']forumteam@moneysavingexpert.com[/EMAIL]

clkaz

baza52 wrote: »

Any reason your cancelling? or are you trying to get broadband for free? surely you will have to return the 3g modem or there will be a clause in the t&c's. nothing is ever free....

Just to clarify, this is a 1 month contract I have so I should be able to cancel it at anytime as long as I give 30 days notice

I am cancelling simply because I do not need 5GB a month. I have paid £39.99 for the dongle, so I don't see why I should have to return it as well. I would understand if it was a 12, 18 or 24 month contract as the dongle wiould be 'free' then. I am not trying to get broadband for free, I will just use prepsid data sims by 3 for the modem because I will only be using the sim occasionally.

Anyone have a link to the broadband policy? I haven't been able to find anything

Yolina

I'm pretty sure that all 1 month rolling contracts (that's all providers) have a minimum term of... 1 month, after the first month you should be able to cancel.

clkaz

Yolina wrote: »

I'm pretty sure that all 1 month rolling contracts (that's all providers) have a minimum term of... 1 month, after the first month you should be able to cancel.

I am aware of this. I received the package yesterday and phoned up yesterday to give my 30 days notice, so I will still be paying £15.99 for the first month, but I am not wanting to also pay for a second month or after, which is why I phoned up yesterday.

I'm new to all this mobile contract stuff so I may have missed something, but the last person I spoke to during my first phone call said it was minimum 60 days contract, you couldn't just pay for the first month and keep the dongle. I was like, hang on, I paid £39.99 for the modem.

Then when I managed to get through to the same correct department in my second phone call again, I was put through to a different person who asked one of her colleagues if this was possible and I was told its fine, but man, was it difficult to not give up because they spend 30 minutes trying to get me to stay. I was informed that my contract will end on 20th of May, and I can request to cancel the cancellation up until then.