Vodafone reckon I used WAP whilst abroad but I didn't

grumbler

nigreeves wrote: »

I have my phone set for mobile phone use only.

I don't know BB, but this sounds very vague. Does this 'setting' prevent if from being used, say, for taking photos?
Something like 'data roaming disabled' would sound more convincing.

I can't understand why I would be charged in Malaysia for WAP when I didn't use

As it was said above, it may be the phone, not you who used the internet.

it for this and did nothing different to when I visited the Carribean or Europe

The actual amount of data used is pretty unpredictable and the prices can differ dramatically in different parts of the world.

gjchester

Stalkdog wrote: »

Haven't heard it described as WAP in a few years...

Probably a quirk of the vodafone billing system.

My bill has a header for a section called Messaging, mobile browsing + data

but under that each day lists me data useage as WAP

Fri 4 Mar 00:00WAP 6.145MB 0.000 0.000

along with any charge used.

It may be data not WAP, although why it was charged I don't know.

banger9365

there is a option in the mobile network option section on a BB to turn data off when roaming

simax

If you don't use the phone for internet, ask the network to bar data services on the sim. That'll stop it dead anywhere, even in the UK.

Vodafone

Hi nigreeves,

I’m sorry to see how unhappy you are here and I understand how frustrating it will be to return from abroad with a higher that expected bill.

As a few people have mentioned already, a lot of phones will be connecting to the network ‘behind the scenes’ so you won’t necessarily know when this is happening.

If you’d like to email us via Web Relations Team we’ll be happy to look into this further for you.

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).

Kind regards,

Jenny
Web Relations Team
Vodafone UK

donnap83

Stalkdog wrote: »

Haven't heard it described as WAP in a few years...

Haha! Was thinking that myself!

in_the_Cotswolds

Options > Networks and Connections > Data Services, select While Roaming then select off. This will switch off all data services including mobile internet.

You can also turn Data services of completely.

nigreeves

Hello Jenny from Vodafone
I sent an e mail ref 6220191 but Customer service appear to be handling this not your team.
Can you please check this out.

Vodafone

Hi nigreeves

I've just searched for your email and can see that it is with our customer services. I'm unable to pull this in to our queue. Would you be able to re-send it?

Please make sure that you include the code WRT135 in the subject line. In the main message body include a link to this thread and your user name. [FONT=&quot]

[/FONT]Thanks

Sukhi
Web Relations Team
Vodafone UK[FONT=&quot]

[/FONT]

nigreeves

Hi Vodafone
I included the ref no in the last e mail.
Is there a way to ensure the e mail goes to you?
The e mail route on the Vodafone website seems to send everything to customer services.
Do you have an e mail address which is seperate that I can use?