Hairdressing injury claim?

ANGELB

On the last day of my holidays I went to a local hairdresser for my highlights to be done and a trim. When the hairdresser was doing the last section of hair to be hilighted a huge blob of peroxide went straight into my eye. She grabbed a wet towel and I tried to dab the stuff out but by then my eye was burning like mad and I realised that I needed to rinse out immediately. I asked for a cup and was taken upstairs to the bathroom where I flushed out my eye for several minutes. They then brought me sum optrex eye wash that I also used. I told them that I think I needed it to be checked out at the local A & E to be safe and the owner agreed. He rang them and explained the situation. The hospital said they couldn't see me with all the foils in so the hairdresser pulled all the foils out washed and rinsed my hair of the dye and I left with it wet. The hospital saw me straightaway and checked up the chemicals used. They tested the ph balance and rinsed my eyes with a drip bag of solution. The eye was still painful to open so they then anaesethised the eye and put a dye in. The doctor looked with a special optometry machine and said there didn't look any further damage but to wash again with another bag of fluid. I was prescribed antibiotic cream. I went back to hairdresser told them what had happened and they finished cutting my hair and drying it! They didn't charge me and thanked me for my understanding as it was an accident, but I am still in pain and my eyeball is still swollen and tender. Should I pursue this further if my eye doesn't improve?

Jamz

As I see it you should claim any out of pocket expenses, they apologized and helped you and also didn't charge for the haircut, what would you be expecting?

geri1965_2

It may be an "accident" as far as they are concerned - obviously they didn't mean to do it, but the fact is that you have been left in pain due to their carelessness, so yes, I think I would pursue it if I were you. I think they should be thankful there is no permanent damage to your eye.

wealdroam

ANGELB wrote: »

...I am still in pain and my eyeball is still swollen and tender. Should I pursue this further if my eye doesn't improve?

Yes you most definitely should go and see your GP or A&E dept as soon as possible.
Especially if your eye doesn't improve.

geri1965_2

Jamz wrote: »

As I see it you should claim any out of pocket expenses, they apologized and helped you and also didn't charge for the haircut, what would you be expecting?

Assuming they accept liability the OP would be entitled to compensation for the pain and suffering being experienced. This could be anything between £1,450 and £5,750 assuming there is no permanent damage.

Gavin83

geri1965 wrote: »

Assuming they accept liability the OP would be entitled to compensation for the pain and suffering being experienced. This could be anything between £1,450 and £5,750 assuming there is no permanent damage.

Where did you get these figures from?

geri1965_2

Gavin83 wrote: »

Where did you get these figures from?

JSB Guidelines 10th edition.

Gavin83

From what I understood the vision had to be affected for a number of weeks before any such claim could be made.

How long ago did this situation happen?

geri1965_2

This is what the JSB says:

(h) Minor Eye Injuries

In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

£2,600 to £5,750


(i) Transient Eye Injuries

In these cases the injured person will have recovered completely within a few weeks. £1,450 to £2,600

david39

If you are worried about your long term relationship with the shop and/or their ability to pay any compensation, they should be carrying customer liability insurance to cover such eventualities.

So, although you would be claiming against them, the ultimate costs would be borne by the insurance company who would, in fact, take over the handling of the case on their behalf.

dmg24

geri1965 wrote: »

Assuming they accept liability the OP would be entitled to compensation for the pain and suffering being experienced. This could be anything between £1,450 and £5,750 assuming there is no permanent damage.

I'm really looking forward to the day when the govt makes ambulance chasers like you unlawful! Shameful.

OP, it was an accident, how do you think the hairdresser could have prevented it?