Avoid Currys, cusstomer service at its worst!

leeroy221

I brought a brand new TV from Currys via their online website back in August 2009, the TV has now ceased to work. With the TV being outside of the 12 month warranty I am trying to get a replacement TV due to the fact a brand new TV should not be breaking down after 17 months. I have been in contact with Currys and LG (TV manufacturer) and have been advised that I will need to pay them £60 for an engineers report before they can replace if the fault is deemed to be a manufacturers fault. I have mentioned to them that I find this totally unacceptable and that a new TV should still be in working condition after 17mths. I have also mentioned that I am unable to afford the £60 fee they are requesting but they advised they will not do anything until the fee has been paid.
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Well... I have tried numerous different angles and the only way around it is to pay Currys the £60 fee and get them to look into it. I have made several calls to them and after being on hold for 20 mins at a time, each time (0844 number) i finally managed to book the TV in for collection, the call lasted 43 minutes as they were having probs, firstly could not accept my card so had to use my credit card and then they could not get a deliver date. They finally managed to get one but not untill 27th Apr!!
I mentioned to the person on the phone how appalling the service is, the fact my TV has gone after 17mths and now have to pay £60 for a service which is appalling, 3 weeks it will be without a TV when they collect it, then god knows how long till they do the report/repair and redelivery! Glad to know the £60 fee is going towards a great level of customer service....NOT. I was also told by the person on the phone he would quite hapily cancel the £60 i had paid and go buy a new TV if i was not happy! Thank a lot!

Think i will be writing a letter of complaint but i dont hold out much hope on getting a reply.

Kurtis_Blue

I am guessing that you knew it only had a 12month warranty when you purchased it? and still went ahead, there are numerous other suppliers offering up to 5 years warranty on TVs.

As per the sale of goods act you could organise an independent inspection to prove that the issue is not down to misuse, it is your choice again to go through Currys own inspection process.

richardw

http://m.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain?cat=money&type=article

Moneymaker

Nice one, Leeroy. A brand new rant on precisely the same subject as this one that you posted earlier:
https://forums.moneysavingexpert.com/discussion/3170886