17mth old TV has broke

leeroy221

Hi all, probably not the reight place to put this but here goes:

I brought a brand new TV from Currys via their online website back in August 2009, the TV has now ceased to work. With the TV being outside of the 12 month warranty I am trying to get a replacement TV due to the fact a brand new TV should not be breaking down after 17 months. I have been in contact with Currys and LG (TV manufacturer) and have been advised that I will need to pay them £60 for an engineers report before they can replace if the fault is deemed to be a manufacturers fault. I have mentioned to them that I find this totally unacceptable and that a new TV should still be in working condition after 17mths. I have also mentioned that I am unable to afford the £60 fee they are requesting but they advised they will not do anything until the fee has been paid.

Can anyone advise on where I stand with regards to getting a replacement TV? The TV has been in one place since it was brought and has not been moved around or excessively used. I am now stuck in the situation of where I have a TV which is 17mths old and has broken down, unable to replaced by Currys until a fee has been paid, which I can not afford and find myself getting a bit annoyed at the fact this has happened after such a short period of time.
Any advise you can provide would be greatly appreciated. Oh, and i have no insurance

Kurtis_Blue

You will need to provide an engineers report, if you can provide an independent report cheaper maybe that would be acceptable?

macman

Unfortunately, after 17m the onus is on you to prove a pre-existing fault, therefore you have to make the investment in an engineer's report first in order to get them to accept liability. if the report goesmin your favour then they should repair/replace/refund, including your report cost.

djohn2002uk

I'm afraid Curtis is right here. In the first 6 months it's up to Currys to prove the fault was not inherant but after 6 months it's down to you and both Currys and LG know this and that is why they wont budge. So to get it repaired you have to pay the money and if they then replace it, make sure it's not another LG.

BRSurvivor

leeroy221 wrote: »

Hi all, probably not the reight place to put this but here goes:

I brought a brand new TV from Currys via their online website back in August 2009, the TV has now ceased to work. With the TV being outside of the 12 month warranty I am trying to get a replacement TV due to the fact a brand new TV should not be breaking down after 17 months. I have been in contact with Currys and LG (TV manufacturer) and have been advised that I will need to pay them £60 for an engineers report before they can replace if the fault is deemed to be a manufacturers fault. I have mentioned to them that I find this totally unacceptable and that a new TV should still be in working condition after 17mths. I have also mentioned that I am unable to afford the £60 fee they are requesting but they advised they will not do anything until the fee has been paid.

Can anyone advise on where I stand with regards to getting a replacement TV? The TV has been in one place since it was brought and has not been moved around or excessively used. I am now stuck in the situation of where I have a TV which is 17mths old and has broken down, unable to replaced by Currys until a fee has been paid, which I can not afford and find myself getting a bit annoyed at the fact this has happened after such a short period of time.
Any advise you can provide would be greatly appreciated. Oh, and i have no insurance

Try running EC Directive 1994/44/EC past them, which states that all consumer goods sold in the EU have a two year warranty. Some people have had success with this in the past.

property.advert

BRSurvivor wrote: »

Try running EC Directive 1994/44/EC past them, which states that all consumer goods sold in the EU have a two year warranty. Some people have had success with this in the past.

This is where I'd be starting at under 24 months old.

Kurtis_Blue

BRSurvivor wrote: »

Try running EC Directive 1994/44/EC past them, which states that all consumer goods sold in the EU have a two year warranty. Some people have had success with this in the past.

Even if this directive was fully included in UK law (which I believe is debatable) the burden of proof after 6months would still be on the purchaser.

Any way buyers protection under SOGA exceeds that of the EC directive and this snapshot explains the protection well.

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

BRSurvivor

Kurtis_Blue wrote: »

Even if this directive was fully included in UK law (which I believe is debatable) the burden of proof after 6months would still be on the purchaser.

Any way buyers protection under SOGA exceeds that of the EC directive and this snapshot explains the protection well.

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

I agree. However, I've never had an issue returning anything under 1 year (but greater than 6 months) that's become faulty.

macman

That's because items under 1 year are usually covered by the manufacturer's warranty-nothing to do with SOGA.

moonrakerz

BRSurvivor wrote: »

Try running EC Directive 1994/44/EC past them, which states that all consumer goods sold in the EU have a two year warranty. Some people have had success with this in the past.

Yes try this - and make yourself look a complete and utter plonker !!!!!!!!!!!!!

This directive has not been implemented in the UK.

The "secret EU Law" strikes again ..:rotfl::rotfl::rotfl:

BRSurvivor

moonrakerz wrote: »

Yes try this - and make yourself look a complete and utter plonker !!!!!!!!!!!!!

This directive has not been implemented in the UK.

The "secret EU Law" strikes again ..:rotfl::rotfl::rotfl:

Peter Ward must be some plonker then...

http://www.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee?intcmp=239