Help with Virgin Mobile please

Maxx1

Help
Virgin media have in my opinion not given us the service we took out in december we took a contract out for our daughter and all was well until Jan when we were sent a text saying credit limit exceeded £50..... we called up and they had not set up our package that we selected, they refunded the difference, said that they would sort out the package in the mean time here is 100 text and 20 mins calls as they hadnt set up and it will b 24 hours. ok 36 hours later no text as so called back and they gave us more minutes and calls it would be another 24 hours pass, we call again and say ok cancel they say no we will now give you unlimted text to stay so we say ok but when will you sort the calls etc then her bbs messaging and facbook is disables .... talk again sorry it was a clean up exercise ... have unlinited calls... week and half down want another £30 off us we call again an say if you are taking the direct debits out our accont how can we owe money.. our error ...sorry...we get... transfered to department to department so i say ok want to cancel as not provided the servic we asked for .....get a call to say will haveto let you know as we provided you with a servcie all be it not the one requested but still we provide a service,...... we want t cancel any advice we feel that were being done over????:mad:

Techhead_2

Please forgive me, I hate being the grammar police, but that makes no sense. Its just hard to read without proper sentences and paragraphs.

Maxx1

Please forgive me, however the message I have typed is a rant and has no grammatical context. You must think about checking your grammar as it should read "as its" hard to read.

I must thank you for your help with this discussion and, wish you well in your grammatical mission.

chuckley

story sounds somewhat familiar. VM are an awful awful company that are a disgrace when it comes to CS. they never admit fault. cancel the D/D and they'll cut the sim off in 5-7 days then argue it out via recorded post (their email system just sends out stock responses), put down all dates/times and their responses. I've spent hours on the phone talking to so called 'account managers'. as soon as i put it all down in a letter with the staff names and 'id' numbers, they replaced my handset immediately. it took 3 months, but I finally got there!

grumbler

Maxx1 wrote: »

... it should read "as its" hard to read.

Why do you want it to be "hard to read" to the people that you expect to get help from?

Maxx1

grumbler wrote: »

Why do you want it to be "hard to read" to the people that you expect to get help from?[/QUOTE
]

What I would like, is help not criticism, I thought a that was what a forum was!!
I would like to say a thank you to the person who has read through and given some. advise.

grumbler

Chuckley does deserve a medal, but I have not seen much of advice yet.

gibby9

I wouldn't recommend cancelling the direct debit.

Techhead_2

Maxx1 wrote: »

Please forgive me, however the message I have typed is a rant and has no grammatical context. You must think about checking your grammar as it should read "as its" hard to read.

I must thank you for your help with this discussion and, wish you well in your grammatical mission.

As I said, I normally loathe people who criticise others grammar. I know that my own isn't perfect, so I'm sorry that I've offended you.

The initial post is a rant, I understand that, but you could have use just a little effort to make it readable.

gjchester

chuckley wrote: »

cancel the D/D and they'll cut the sim off in 5-7 days then argue it out via recorded post (their email system just sends out stock responses), put down all dates/times and their responses.

Cancelling the DD won't help, yes they'll cut off the SIM, but you'll still owe money and the contract will continue. Eventually it will go to debt collectors and whoever took the contract out's credit file will take a hit. It's possible this has already happened.

First, take what you've written here and start again putting in times and dates of calls. Post it back here. It will help us and later on help you.

Check with your bank if the direct debit is OK, it's not been cancelled or set up wrong, could be as simple as a 7 being read as a 1 on a form.
If they are correct get the dates each payment went out.

Take all the above information and write them a letter, Sounds odd but phone calls can be easily dismissed, letters get logged into a system and responded to. Recorded is good advice, you can show it's got to them.

Keep it to the facts, If you want to say how bad you have been treated keep it to the facts, not rant.

Finally if you want to phone remember the person at the other end of the phone is human too. The probably will not be responsible for the prior problems, ranting at them won't put them in the mood to help you out.

smcaul

You have a PM