AOL £75+ leaving charge

dohnut1

I spoke to AOL to cancel my internet which I have had with them for over 10 years last night and was told I had taken a new contract last April for 18 months and had to buy my way out at over £75 basically nearly the full £14.99 a month for the remaining 6 months. firstly I didnt take a new contract or make any changes for over 3 years. I put a comment on my facebook status and a friend said her mum received a £75 charge following cancelling her contract and she had been with them since dial up as well. Has anyone else had this issue know how to get around it? :mad::mad:

caveat_emptor

I've had different issues with AOL and am now very suspicious of anything they tell me. Would suggest you go through their complaints procedure and ask them to send you a copy of your contract.

ACDeag

dohnut1 wrote: »

I spoke to AOL to cancel my internet which I have had with them for over 10 years last night and was told I had taken a new contract last April for 18 months and had to buy my way out at over £75 basically nearly the full £14.99 a month for the remaining 6 months. firstly I didnt take a new contract or make any changes for over 3 years. I put a comment on my facebook status and a friend said her mum received a £75 charge following cancelling her contract and she had been with them since dial up as well. Has anyone else had this issue know how to get around it? :mad::mad:

Ask them to prove you took out a new contract. It is up to them to do so via either a letter or recorded call.