Specsavers - quality and rights

Unhappycustomer_3

I have a pair of glasses from specsavers which I am very happy with but I've have for a few years, so several months ago I found another pair which aside from the arms, colour and supposed brand are identical. They fitted great in the shop so I ordered them. They came and were so big they literally fell off my face. Strange, but they tried to resolve the fit, and I left thinking all was ok. Over a working week or so i realised that they now managed to be both too tight behind the ears, literally hurting and bruising my head and too big on my face and slipping down my nose constantly.

They tried on a further visit to fix them to the right fit, and whilst I was there I ordered sunglasses. The sunglasses were great fit, and due to my wariness having been shocked at duff fit of glasses on arrival I literally shook and banged my head to make sure.

So they came, and they fell off my face.

They spent half an hour, no exaggeration, bending an shaping and twisting and I still left the store with glasses which fell off. They just fell off more slowly than when I first tried them

I tried to get an answer to whether they could help me with refund via phone, but the person i spoke with told me they could only refund if faulty and suggested they had been a bit big when i chose them. In the end i called and spoke to the franchise director emma who said i could have a refund or try others, no problem.

When I took them back to the store to discuss, the assistant sadie couldn't have been more helpful, and found me a pair or specs and sunglasses as replacements. When we got to they till her colleague Sue appeared and said it was my high minus prescription (-4.00 is worst in left eye) that cause the issue and that I needed thinner lenses, that basically she wouldn't have sold them
Without thinner lenses if it was her. How funny then that it was her, she fitted them, said they were great on me, good fit etc. Not a dickie about thin lenses.

I nearly lost my rag but I hate confrontation and didn't say anything, but when I said I wanted to now leave the sunglasses and take a refund they said they would give me free thinner lenses as well as replacing all the glasses

So it seems my problem is solved doesn't it?!

Glasses came, normal glasses a bit big but managed to fit them, kind of. Sunglasses - a bit too big but better than the other pair, turns out though the style is too big for me. Why didn't they know that? Is is lack of training. Anyway, now the fit isnt the issue. The lenses. Oh my god the lenses. I have single vision lenses, but there is one spot, that if I tip my neck back, I can see out of. All the rest of the lense blurs out, at te edges of all but the bottom middle of the lenses is such a blur they are not safe. I cannot see my rear view mirror, I cannot see my speedo. I feel physically sick among other things.

I bought them for driving, they are not fit for purpose.

I want my money back and to never see specsavers again, this sounds fair, right? I literally can't see out of the glasses unless I look out of one spot, a bit like where the bifocal would be in bifocal glasses

Thanks for reading my rant, wanted to make sure you don't end up a mug like me!!

withabix

I'm sure they will solve the problem - it is because they have approx 500-1000% markup (yes, 10 times cost!!) on cost price that they will continue to deal with this.

Try somewhere like here next time: http://www.glassesdirect.co.uk/

Unhappycustomer_3

Wow! thanks for the assurance and the tip :-)

Have you used glasses direct? How would you rate them? Always nervous about buying online but if they're good I'll give them a shot!

aloise

got my latest glasses from them. The right side is fine but the left is useless. I have one short and one long sight. Might has well have bought reading glasses from a shop as i can only see properly from one eye.

withabix

aloise wrote: »

got my latest glasses from them. The right side is fine but the left is useless. I have one short and one long sight. Might has well have bought reading glasses from a shop as i can only see properly from one eye.

The glasses might be fine - it is your prescription that is wrong!

Unhappycustomer_3

Alouise - did you take them back?!

Ballymackeonan

The prescription might be right, but they've fitted 2 right or left lenses - this happened to a friend of mine with Specsavers a while back, she picked up the glasses, tried them, and didn't even make it out of the shopping centre but went straight back to Specsavers because her sight was so bad. In her case, it was two right lenses fitted, and her left eye is a very different prescription from the right.

CrazyNerd

sounds to me like the optical centres are wrong.

If you keep getting the wrong size frames when you can try them in the shop, how do you think buying them over the internet, where you can't even try them, is going to work?
Thinner lenses would make them a bit lighter so wont't drag your glasses down your nose.

Alternatively, you could use a better opticians.

Unhappycustomer_3

The problem was that the glasses were in a frame a little too wide for my face BUT when they were coming back from the lab they were contorted out of all proportion. I take your advice though that finding the right pair will need expert assistance and as such will revert back to d&a, expensive but before I moved area and was tempted by better price of specsavers I was very very happy with!

Unhappycustomer_3

Btw thinner lenses are the issue with these latest sunglasses, to make them thinner they seem to have ground down all the useful vision assisting parts!

CrazyNerd

that's not how thinner lenses are made, they are a denser material therefore refract the light differently without being having to be thick. Sounds like they are slipping down your nose so you aren't looking through the oc's or the oc's are wrong in the first place. Also some people aren't tolerant of the thinner lenses and get aberrations. Ask speccies if it could be any of those things.