Smoking Fine Travelodge (Civil Recovery)

Oliver14

K_P83 wrote: »

Why?

And why has someone even thanked your post?

sirmarcus gave a fair suggestion. Why is it boring?

Well there are a few reasons. A lot of sirmarcus emails are actually incorrect. Also in any complaint going to the top of the tree does not actually leave you anywhere else to go when that one gets ignored. It makes far more sense to start any complaint through normal procedures and exhaust them first. The final thing even if the email is correct (which is unlikely) do you actually think the ceo actually reads them? No in all liklihood what happens is they are passed onto customer services and dealt in a normal way.

So that is why sirmarcus childish insistance on emailing random people or incorrect email addresses is boring. It's just bad advice.

sirmarcus

Money_User wrote: »

Well you still shouldn't needed to have done this. Why didn't you write a letter saying you will go to the small claims court if you had that stronger case?

Why bother ? and didn't need to as the email to the CEO worked, saved her postage costs and saved her unnecessary time as well as hassle that writing a needless letter would have caused !:beer: to Jennikay.

sirmarcus

Oliver14 wrote: »

incorrect

?

But at least I know how long it takes to get to London from Edinburgh and how much 0844 phone calls cost ?

Oliver14 wrote: »

Also in any complaint going to the top of the tree does not actually leave you anywhere else to go when that one gets ignored ?

Small claims court perhaps;).

Oliver14 wrote: »

It's just bad advice.

Bad advice that works;).:rotfl:

halibut2209

Money_User wrote: »

Well you still shouldn't needed to have done this. Why didn't you write a letter saying you will go to the small claims court if you had that stronger case?

I don't even know where to begin with this?

Hmm, what should I do? Fire away a quick short email to get my refund, or write a letter threatening to sue and then going through all that hassle with people who I already believe to be incompetent?

What a silly post.

sirmarcus

Money_User wrote: »

Well you still shouldn't needed to have done this. Why didn't you write a letter saying you will go to the small claims court if you had that stronger case?

halibut2209 wrote: »

I don't even know where to begin with this?

Hmm, what should I do? Fire away a quick short email to get my refund, or write a letter threatening to sue and then going through all that hassle with people who I already believe to be incompetent?

What a silly post.

Agreed !:D and the letter threatening the small claims court action would come, if needed, after the final response from the company to the CEO email.

I would also send this letter via email to the CEO as a MSWORD attachment to save postage costs.

fluffnutter

g0rf, do not be intimidated into paying. Write to the 'civil recovery agent' (debt collector) advising this debt is denied and that they must cease contacting you. Legally they should return the debt to the originator and stop contacting you. If they continue, report them to the police for harassment. Other than that I'd do nothing. If the hotel contacts you, write a polite letter advising you're perfectly happy to discuss in court. I very much doubt they'll pursue this, but there are simple medical tests (CO monitor, cotinine test (used by insurance companies to determine if someone is a smoker)) that will prove your innocence in this. I wouldn't even bother getting into some wrangle about how the room came to smell of smoke; who cares? It's not your job to prove your innocence or offer an explanation, it's their job to prove your guilt. Be cooperative, polite and, above all, firm in your resolve to not pay a ridiculous sum for an unproven and unfounded accusation.

Money_User

halibut2209 wrote: »

I don't even know where to begin with this?

Hmm, what should I do? Fire away a quick short email to get my refund, or write a letter threatening to sue and then going through all that hassle with people who I already believe to be incompetent?

What a silly post.

Writing an email or letter takes the same amount of time. I think a letter before action would probably have more effect than trying to write to a CEO who won't read it anyway.

sirmarcus wrote: »

Agreed !:D and the letter threatening the small claims court action would come, if needed, after the final response from the company to the CEO email.

Or after following the companies complaints procedure. No company has a complaints procedure that says, if all this fails try emailing our CEO.

shaun_from_Africa

I would also send this letter via email to the CEO as a MSWORD attachment to save postage costs.

And have the attachment deleted as soon as the e-mail arrives or possibly have the whole e-mail itself automatically deleted.
No-one with even the slighest bit of computer knowledge should ever open an attachment that comes from an unknown sender.
Attachments are about the easiest way to ensure that a virus or other "nasty" gets into your computer system.

sirmarcus

Money_User wrote: »

Writing an email or letter takes the same amount of time.

:rotfl::rotfl: Really ? So you think writing a formal letter, writing the address on the envelope, sticking a postage stamp on it and the taking it to your nearest postal box (could be several miles away) is as quick as sitting at your PC and writing and sending an email ?

I hope not !

Money_User wrote: »

I think a letter before action would probably have more effect than trying to write to a CEO who won't read it anyway.

Didn't have more effect for MSE user Jennikay did it and also for many other MSE users ?

Money_User wrote: »

Or after following the companies complaints procedure. No company has a complaints procedure that says, if all this fails try emailing our CEO.

Worked fine and without probs for Jennikay, me and lots of other MSE users but I guess we must all be lucky !:)

sirmarcus

shaun_from_Africa wrote: »

And have the attachment deleted as soon as the e-mail arrives or possibly have the whole e-mail itself automatically deleted.
No-one with even the slighest bit of computer knowledge should ever open an attachment that comes from an unknown sender.
Attachments are about the easiest way to ensure that a virus or other "nasty" gets into your computer system.

Really ? Strange how I have sent emails with MSWord attachment letters to Tesco, PCWorld, DFS, Sainsburys, Barclays, A&L, Halifax, Abbey, FOS, Performance Direct, etc. without any probs and I have always received a response either via email or post. Do you think it may have something to do with these companies having the appropriate firewalls, anti-virus systems and processes in place to ensure that their companies are protected against internet email 'nasties' ?;) or maybe they have just been fortunate ?;):)