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New car returned for second hand one.
The wife's Golf shows a few problems so she has made her mind up, despite my protests, that she is getting rid.
She goes to the Evans Halshaw Vauxhall garage near us and looks at cars. After seeing a Insignia that the salesman has told her about, she is keen to buy it. Later on that day, I go with her to take another look at the said Insignia which turns out to be a petrol engined car instead of the diesel version that the salesman described it as.
So, the Insignia that she liked is now off the radar. She tells the salesman this and he sees that she has pressed the panic button over the problems she is having with her Golf and uses this to his advantage and proceeds to talk her into having a look at a brand new Astra instead. She then goes for a test drive in an Astra for less than 2 miles around the garage. He was informed that most of her driving is done on the motorway and assured her that the Astra is ideal for the motorway.
So she sits down and the salesman punches loads of figures into a computer. Too many figures if you ask me. By the time he's manipulated the figures enough, she is that confused that she would agree to having Stevie Wonder throw knives at her. Fast forward a couple of weeks and she is having doubts about the Astra but is again convinced by the salesman that she is making a good decision.
She picks up the Astra and has it for 2 days and has decided it was a big mistake buying it and it was not what she wants and it's not as suited to motorway driving as the salesman told her.
A return trip to the garage now happens and the salesman says that he has never had someone bring an unwanted car back to him in such a short period of time. My wife has now certainly decided that getting rid of her Golf was the worst thing that she has ever done. Now the tears start as she is emotionally upset and angry at losing her Golf. The salesman then consults his sales manager who then, sees an opening and proceeds to attempt to sell her another car. A diesel Insignia this time. She is that upset, and hates the Astra that much that she agrees to a test drive of the Insignia and then she buys it. The sales manager then tells her that she will lose 2 grand on the Astra.
Long and short of it pricewise.
Offer for Golf £7600
Price of Astra £14200
So she gives the garage her Golf and £6600.
When the Astra gets sent back, she is told that she will get £11000 for it and needs to pay £3500 for the Insignia.
So overall she has given them £10000 and a Golf for an Insignia. When she first went to look at cars at Evans Halshaw she explained that she came to them as a new Golf was out of her price range.
In hindsight, after being played by a couple of unscrupulous so and so's, she has now spent the equivelant of what she could have spent on a new Golf.
Any ideas or advice guys.
I've had tears from my wife for the past 3 days as she is firmly of the belief that she has been played by the sales team at Evans Halshaw. The figures on the invoices all add up but it's the sneaky and confusing way that the deals have been constructed that has got my back up, especially being told that you lose so much on a brand new car as soon as you drive it out of a forecourt.
I wish we could go back into them and take back the Golf, get the money paid out back and give them the Astra back and just forget that our paths have even crossed. Came to the conclusion that the motor trade is one big racket.
She goes to the Evans Halshaw Vauxhall garage near us and looks at cars. After seeing a Insignia that the salesman has told her about, she is keen to buy it. Later on that day, I go with her to take another look at the said Insignia which turns out to be a petrol engined car instead of the diesel version that the salesman described it as.
So, the Insignia that she liked is now off the radar. She tells the salesman this and he sees that she has pressed the panic button over the problems she is having with her Golf and uses this to his advantage and proceeds to talk her into having a look at a brand new Astra instead. She then goes for a test drive in an Astra for less than 2 miles around the garage. He was informed that most of her driving is done on the motorway and assured her that the Astra is ideal for the motorway.
So she sits down and the salesman punches loads of figures into a computer. Too many figures if you ask me. By the time he's manipulated the figures enough, she is that confused that she would agree to having Stevie Wonder throw knives at her. Fast forward a couple of weeks and she is having doubts about the Astra but is again convinced by the salesman that she is making a good decision.
She picks up the Astra and has it for 2 days and has decided it was a big mistake buying it and it was not what she wants and it's not as suited to motorway driving as the salesman told her.
A return trip to the garage now happens and the salesman says that he has never had someone bring an unwanted car back to him in such a short period of time. My wife has now certainly decided that getting rid of her Golf was the worst thing that she has ever done. Now the tears start as she is emotionally upset and angry at losing her Golf. The salesman then consults his sales manager who then, sees an opening and proceeds to attempt to sell her another car. A diesel Insignia this time. She is that upset, and hates the Astra that much that she agrees to a test drive of the Insignia and then she buys it. The sales manager then tells her that she will lose 2 grand on the Astra.
Long and short of it pricewise.
Offer for Golf £7600
Price of Astra £14200
So she gives the garage her Golf and £6600.
When the Astra gets sent back, she is told that she will get £11000 for it and needs to pay £3500 for the Insignia.
So overall she has given them £10000 and a Golf for an Insignia. When she first went to look at cars at Evans Halshaw she explained that she came to them as a new Golf was out of her price range.
In hindsight, after being played by a couple of unscrupulous so and so's, she has now spent the equivelant of what she could have spent on a new Golf.
Any ideas or advice guys.
I've had tears from my wife for the past 3 days as she is firmly of the belief that she has been played by the sales team at Evans Halshaw. The figures on the invoices all add up but it's the sneaky and confusing way that the deals have been constructed that has got my back up, especially being told that you lose so much on a brand new car as soon as you drive it out of a forecourt.
I wish we could go back into them and take back the Golf, get the money paid out back and give them the Astra back and just forget that our paths have even crossed. Came to the conclusion that the motor trade is one big racket.
0
Comments
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What ideas or advice are you looking for?
There's nothing you can do0 -
What ideas or advice are you looking for?
There's nothing you can do
I thought as much but it's so frustrating when people try and play your nearest and dearest. As i said, the figures add up but the manipulation of figures and sneaking about between offices and re-adjusting final prices a couple of times has left a sour taste. I should have told her to walk away early doors. Hindsight is a great thing especially when you wallet is a lot lighter.
Can she tell them to shove it regarding the Insignia deal? The car won't be ready for another fortnight.
Failing that, maybe a flamethrower will work.:rotfl:0 -
Has she placed a deposit for the Insignia? Is finance involved?0
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I thought as much but it's so frustrating when people try and play your nearest and dearest. As i said, the figures add up but the manipulation of figures and sneaking about between offices and re-adjusting final prices a couple of times has left a sour taste. I should have told her to walk away early doors. Hindsight is a great thing especially when you wallet is a lot lighter.
Can she tell them to shove it regarding the Insignia deal? The car won't be ready for another fortnight.
Failing that, maybe a flamethrower will work.:rotfl:
I have yet to come across a dealer who is 100% dedicated on the customer rather than themselves. They'll tell you the sun is shining out your a ss if it helps them get a sale.
This is an unfortunate situation but I wouldn't expect any less from them. She should tell them to shove their Insignia up their rears but will she loose more money for doing so?We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
Unfortunately its a well documented fact brand new cars do lose thousands as soon as they are driven of the forecourt. They cant exactly take it back and sell it to someone else as new since it will already have your wife on the records as a previous owner. They'd have to sell it as a pre-owned car at a signifiant discount to the list price.
Buying a car of that value shouldn't be done in haste - perhaps if your wife is so impulsive you should go with her in future.
Not helpful I know but I'm really not sure what can be done.0 -
'more money than sense' springs to mind, cant blame the salesman hes just doing his job (properly)Be Alert..........Britain needs lerts.0
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The wife's Golf shows a few problems so she has made her mind up, despite my protests, that she is getting rid.
She goes to the Evans Halshaw Vauxhall garage near us and looks at cars. After seeing a Insignia that the salesman has told her about, she is keen to buy it. Later on that day, I go with her to take another look at the said Insignia which turns out to be a petrol engined car instead of the diesel version that the salesman described it as.
So, the Insignia that she liked is now off the radar. She tells the salesman this and he sees that she has pressed the panic button over the problems she is having with her Golf and uses this to his advantage and proceeds to talk her into having a look at a brand new Astra instead. She then goes for a test drive in an Astra for less than 2 miles around the garage. He was informed that most of her driving is done on the motorway and assured her that the Astra is ideal for the motorway.
So she sits down and the salesman punches loads of figures into a computer. Too many figures if you ask me. By the time he's manipulated the figures enough, she is that confused that she would agree to having Stevie Wonder throw knives at her. Fast forward a couple of weeks and she is having doubts about the Astra but is again convinced by the salesman that she is making a good decision.
She picks up the Astra and has it for 2 days and has decided it was a big mistake buying it and it was not what she wants and it's not as suited to motorway driving as the salesman told her.
A return trip to the garage now happens and the salesman says that he has never had someone bring an unwanted car back to him in such a short period of time. My wife has now certainly decided that getting rid of her Golf was the worst thing that she has ever done. Now the tears start as she is emotionally upset and angry at losing her Golf. The salesman then consults his sales manager who then, sees an opening and proceeds to attempt to sell her another car. A diesel Insignia this time. She is that upset, and hates the Astra that much that she agrees to a test drive of the Insignia and then she buys it. The sales manager then tells her that she will lose 2 grand on the Astra.
Long and short of it pricewise.
Offer for Golf £7600
Price of Astra £14200
So she gives the garage her Golf and £6600.
When the Astra gets sent back, she is told that she will get £11000 for it and needs to pay £3500 for the Insignia.
So overall she has given them £10000 and a Golf for an Insignia. When she first went to look at cars at Evans Halshaw she explained that she came to them as a new Golf was out of her price range.
In hindsight, after being played by a couple of unscrupulous so and so's, she has now spent the equivelant of what she could have spent on a new Golf.
Any ideas or advice guys.
I've had tears from my wife for the past 3 days as she is firmly of the belief that she has been played by the sales team at Evans Halshaw. The figures on the invoices all add up but it's the sneaky and confusing way that the deals have been constructed that has got my back up, especially being told that you lose so much on a brand new car as soon as you drive it out of a forecourt.
I wish we could go back into them and take back the Golf, get the money paid out back and give them the Astra back and just forget that our paths have even crossed. Came to the conclusion that the motor trade is one big racket.
With respect. SHE went to the dealers, and knee jerked into the deals.
Obviously the dealer will do his utmost to accommodate that.
Unfortunately you cant expect to chop and change cars in main dealers and not lose thousands
If its of any consolation - i've done even dimmer things in the past.0
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