Broken tumble dryer after 6 weeks currys refusing to exchange

bris

sirmarcus wrote: »

OP..Try escalating and/or complaining to John Browett, Dixons Group/Currys/PC World/ Mastercare Chief Executive. via sending him an email at [EMAIL="john.browett@dixons.co.uk"]john.browett@dixons.co.uk[/EMAIL].

Give him 3 workimg days to respond.

Good luck and hope this helps.

And what does the OP do if he doesn't respond within 3 days?

fozmcfc

geordieracer wrote: »

Put your washing on the line then until they fix it

Don't be stupid, that would be too simple, surely.

Eat_Cake

The Citizens Advice website has accurate and helpful information about consumer rights when things go wrong - google adviceguide - I'm not being allowed to post the link.

mrs-h_3

Spoken to currys again this morning to be told Beko are going to ring me "sometime this week" to arrange a day to fix - have now said this totally unacceptable and if noone rings me today i am bringing it back, and will sit there until its replaced.

George_Michael

You might be in for a long wait as it's highly unlikely that the shop will have the drier in stock and the chances are that it get delivered directly from the manufacturer.

A repair may well end up being quicker than a replacment.

High__Flyer_2

mrs-h wrote: »

...and will sit there until its replaced.

Be prepared that you might be there for a fairly long time, until they throw you out of the shop.

You are acting unreasonable, They have complied with the SOGA, You aren't inconvenienced, how ever did people cope before the advent of Tumble Dryers.

macman

Buying a BEKO was not a good idea if you expect parts and service to be quick. Budget brand = budget service and backup.