Broadband Slow after Sky HD installed

Makeandsave

Thanks for the advice, I have one socket in the main room from that there is a double socket for Phone line and modem, The sky box is connected with the phone section. My broadband has dropped from 7.5Mbps to 6.5Mbps.

macman

If youn are using a old USB modem (Speedtouch or similar) then it's time to dump that and use an ADSL modem/router and ethernet or wireless.
USB modems are notoriously flakey, and effectively obsolete now.

Makeandsave

Just spoke to sky, They say i can unplug the box because it is not mutli room, But they advised me to plus it in every now and then.

macman

Strange, because that is clearly breaking the standard contract. The line connection is required in order to encourage you to use the interactive services, for which Sky are paid by 3rd party suppliers. I would have thought that any Sky agent known to be saying that to a customer would be sent for 'retraining'...
The installers usually don't give a monkey's...

Gordon_Hose

It's the ring main that causes the slow down in speed. I disconnected my ring main at all other telephone sockets (believe it or not we have 6 in this flat!!) and have the router plugged into the master socket in the hallway.

My Sky box has never been plugged into the phone socket in the lounge, simply because it won't work. If I want to watch a movie I run a 10m extension lead from the hallway socket into the living room and connect the Sky box to the phone line to purchase, then leave it plugged in for a few hours before disconnecting it again.

penrhyn

Its the ring wire as in bell, and not ring main which is the way your mains electricity sockets are usually wired up.

Gordon_Hose

Whatever it's called lol

ltuk

lol Gordon

spike7451 wrote: »

Yes,they can change the profile on your line.That normally takes 24hrs to come into affect but can take up to 72hrs.
Try unplugging the router from the DSL line when you go to bed & power off the router.That should clear any stale session in the exchange. (That's what we used to do at Sky)

spike7451 wrote: »

Some can,the problem is that BT don't want to allow third parties access to the exchange software so in a lot of cases it's done by sending an e-mail over to a guy in BT who's job it is to set line profiles all day...

I actually emailed my ISP and asked if there was anything they could do at their end such as a reset in order to expedite the IP profile returning to normal. The sync speed has stayed constantly at over 7000kbps since Friday now. The speed coming through seems stuck at 450kbps. The response I got from my ISP about being able to do something such as a reset at their end was:

"Resets will only change a SNR immediately, this is not the case with your line. Even if we did reset it, the profile can then take 10 days to increase instead of the normal 5."

Is this true or are my ISP just trying to fob me off because they're losing me as a customer in just over a week?

spike7451

ltuk wrote: »

lol Gordon





I actually emailed my ISP and asked if there was anything they could do at their end such as a reset in order to expedite the IP profile returning to normal. The sync speed has stayed constantly at over 7000kbps since Friday now. The speed coming through seems stuck at 450kbps. The response I got from my ISP about being able to do something such as a reset at their end was:

"Resets will only change a SNR immediately, this is not the case with your line. Even if we did reset it, the profile can then take 10 days to increase instead of the normal 5."

Is this true or are my ISP just trying to fob me off because they're losing me as a customer in just over a week?

I had a chap the other day..his line had a speed on 3100KBps,his FTR (Fault Threshold) was set at something like 31000KBps & he was getting less than dial up speed,connected into the test socket with one phone.It takes from 24 to 72 hrs for the line to settle.I think your old ISP is telling you porkies.