Help! Barclaycard treatment is disgraceful

sjameson43

Hello, I'm a newbie here.

Need some help and advice, I applied for a credit card on the 26th March with Barclaycard and was approved, with a balance transfer of £1932.78.

Now my card came out on the 31st, (yesterday) I duly rang them to register it, the girl was really nice and went through all the stuff she needed too, and told me that my balance trf was pending and it normally takes 8 days.

That was fine the call ended and I went on-line and registered to use my Barclaycard on-line service, and as expected my balance transfer was pending.

I made a payment that day using my card and it went through OK.


Then today I went to check the account on-line and I noticed that the balance trf wasn't pending any more, however the payment I made was.

I rang them up, and to my amazement I was informed that the account has been CLOSED, due to me not meeting the" relevant criteria"


This has left me in a right mess to be honest, my old card has a very high interest rate, and this was sorting my finances right out!


Can they actually treat customers like this?

I have arranged a manager to ring me back, what can I say to them here?

All help would be greatly appreciated.:mad:

vuvuzela

They can do this, and do do this, there have been a couple of cases exactly the same recently. From the credit card forumn, where I notice you've also duplicated this post :
Barclaycard Disaster
Barclaycard cancelled after issue
barclaycard changed their mind?!

squeaky

Hi,

Since the other thread is going well, I'll just close this one.