Halifax Goodwill Payment

Hedgehog22

BE aware! Many news items, covering the Halifax SVR mortgage refund. stated that £250 or the overpaid difference will be refunded to customers. Well, today I've discovered that the latter is not true.

My calculations showed that Halifax owe me more than they've credited to my mortgage account. I called their Helpline asking to confirm how the payment was calculated and was told that because it's 'a good will gesture' and not a legal obligation, the payment doesn't necessarily reflect the difference overpaid. They wouldn't confirm where the figure came from.

I'm absolutely furious about it. Halifax are paying less than what they should be, under the cover of the 'good will payment'. I'm sure many people have received less than what they're entitled to? Why the refund calculations are not made transparent and why the FSA didn't insist on the solid agreement?

Money Saving Expert, please help!

gwainwri

I left Halifax in March, but phoned up first and was told it looked like I would be eligible but things weren't clear then. However I still haven't received a letter

JimboP_2

Do you only get this if you've received a letter?

Dedge

I just came home to a cheque for £250 which at first I was sceptical about. I came on here to check if it was for real and was at first gutted to see people getting large cheques but since it mentions September 2008 and I sold my flat in December 2008 I guess I should be happy with what I got.

I too am wondering if there is a way of finding out if we should be due more and if so how to go about it.

The cheque fell out the letter and the wife picked it up so im not happy as it goes from one bank to another

dal4685

halifax goodwill payment £1980 good

now i asked to halifax if the svr was going to be 2.5%

to cut a long story short was told no its 3.5% you can't have 2.5%

last paragraph of letter

What this means to you

For all or part of the period from 1 january to date ,you have been paying a rate based on Hailfax svr* . However , the cap did not apply to you because none of your mortgage was on a product rate with an early repayment charge . So you were not a locked-in customer.

As the cap did not apply to your mortgage, we did not tell you about the cap increase of 31 October 2008.


The cap will cotinue not to apply to you, as you are continuing to pay the Halifax SVR without being locked into it.

*Includes discounted added rates


Now i thought that paragraph meant i will now have a 2% cap

but the halifax have told me its 3% cap

have i missed something

STEPHIEC

I paid off my Morgage early, 2yrs ago but today received a Goodwill cheque to the value of £250, do I just take it or challenge it?

BlueSmartie

I think I'll be entitled to osome sort of "goodwill" payment too, but no longer live at the address the mortgage related to. Anyone else in this position? I actually have a halifax mortgage on another property, but not sure if they will try and send letters to my old address or link me to the new address. I'll probably give them a call as I have the old paperwork somewhere, but wondered if anyone was in a similar position.

gagnoa

We received a goodwill payment today for £15. Not sure why because we had a 5 year fixed rate with them from May 2006 until now. We've just remortgaged with the Abbey. We were never on the SVR so why have they sent us a cheque? On the basis that banks never give anything away what am I missing here?
Thanks

hcb42

did you have a fraction of the mortgage on a variable rate? it's possible.

We also got a small payment - £195, although in our case we were on variable for 2 months - then we remortgaged and went elsewhere. we were on a five year fixed from 2006 also

copers

I wonder if I have received the cheque for the lowest amount.....£5!

This doesn't buy much goodwill from me I am afraid.

I was only on the SVR for 1 month (Jan 2009) though. I believe the £5 represents the difference in the interest I would have saved if the 2% cap was still in effect?

I was on a 2 yr fixed until 31.12.08. Is there any chance I can get more out of them do you think?