Mcdonalds' Terrible Customer Service

suited-aces

goater78 wrote: »

not that related but what really does annoy me about Macdonalds is when you go to the drive thru and your food isn't ready. They then give you your drink and make you park up. By the time the food turns up i've always drank the drink which means i've no drink with my food!

More related to this when i've complained and been sent a voucher (its usually a fiver) it has always turned up straight away, are you sure they have your address right?

ps some people are reluctant about having there real names on their posts, it may be a sensible idea to edit the letters to remove your name, you don't want to attract any nutters!

Seriously, you're blaming mcdonalds for that? My god

suited-aces

At least I have the ability to hold a drink and not drink it until I'm given my food. What else do you seek recompense for?

Ps, "knob" isn't word filtered. It's still an abusive term in the above context though and has been reported as such.

System

suited-aces wrote: »

At least I have the ability to hold a drink and not drink it until I'm given my food. What else do you seek recompense for?

Ps, "knob" isn't word filtered. It's still an abusive term in the above context though and has been reported as such.

I never said I seek recompense for it. I just said it annoys me (as do you). Frankly you're one of the people on this forum who just offers nothing useful or constructive and please refer to my previous comment as to what I think of you

sirmarcus

suited-aces wrote: »

At least I have the ability to hold a drink and not drink it until I'm given my food. What else do you seek recompense for?

Ps, "????" isn't word filtered. It's still an abusive term in the above context though and has been reported as such.

goater78 wrote: »

Good post, means alot to me and i'm going to take your comments on board.

Hang on i've had a think and have just realised you are a ????.

'Door handles' is a better word for our Catholic pilgrims and don't mention the Pope !!!;):)

krycek985

MadThatter10 wrote: »

Weeks ago I visited a Mcdonalds branch and had terrible service, I wont go into too many details, but basically we ordered our food, they made our drinks, then we were left waiting for over 40 minutes! Obviously by then the drinks were cold, but they didn't even make us new ones. There were alot of others also left waiting all of this time, while we had to listen to the staff shouting and swearing at eachother, and when we did finally begin to eat our meal they had got our order totally wrong, and the food was freezing cold and congealed, because the only thing that wasn't cooked within the first 2 minutes were the eggs!
After complaining, I am fuming at the lies I have recieved from them, especially as they are exactly the same as a friend of mine recieved after he complained about a totally different restaurant.
Copied below are the emails I have sent/recieved apart from the first one, which I dont have a copy of!

From: [EMAIL="C252EMAIL@uk.mcd.com"]C252EMAIL@uk.mcd.com[/EMAIL]
To: [EMAIL="xxxxxxxx@hotmail.co.uk"]xxxxxxxx@hotmail.co.uk[/EMAIL]
Subject: McDonalds Customer Services Department Reference: 1144600
Date: Thu, 3 Mar 2011 15:39:55 +0000

Dear Miss xxxx

Thank you for contacting us about your visit to our Keighley restaurant.

I agree with your sentiments that the level of service you received on the day in question was most undesirable. For any of our customers to encounter the problems you describe is unacceptable and not in keeping with McDonald's high standards. As such, I am appreciative that you brought this matter to our attention and offer my sincere apologies for your poor visit.

Maintaining high standards of service is of course vital to our success and having to wait for meals is clearly a source of much annoyance for our customers. All staff are focused on providing a speedy and efficient service and I regret this was not your experience.

Your comments are taken seriously by us and have been passed to the management team at Keighley. The details of your complaint will be used as part of their assessment of the restaurant's performance and procedures. These ongoing reviews help to identify any areas needing improvement.

To make amends for your spoilt visit I have sent a voucher to your home address to put towards a future meal with our compliments. I trust this is well received.

Again, thank you for taking the time and trouble to contact us.

Regards



Jane Lawler
Internet Response Team






Following on from your reply to my complaint, you said that a voucher had been sent out to me, I was just wondering if this was ever sent out, as I have yet to recieve it?
Thank you,
(sent 12th March)



Dear Miss xxxxxxx


Thank you for contacting us again in response to our e-mail.

I am sorry you have not received the voucher as promised, which was originally sent to you on the 3rd of March. Please accept our apologies.

I will arrange for a replacement voucher to be reissued shortly and thank you for your patience in this matter.

Regards



Jane Lawler
Internet Response Team (sent 14th March)


And my "end of the tether" email from today!




Following on from our previous emails I have still yet to recieve the vouchers that I have now been told were posted 2 times. Unfortunately I also spoke to a friend who also had reason to complain to your company in the past about a totally different restaurant, and also was told that vouchers had been sent twice, only for them to never turn up either time. With him living a long way from me, I would assume that it is not postal problems all four times.
I'm afraid that now, not only am I dusgusted with the treatment, service and food quality that I recieved when I visited the Keighley restaurant, but I am now also disgusted with the level of customer service you offer your loyal customers. Since this visit I have refused to visit any Mcdonalds store until I recieved the vouchers, and your company could prove that they could provide a MUCH higher level of service, unfortunartely due to the poor quality of your customer service I will now be sure not to visit again, and I will also be spreading the word about the terrible service I recieved, and the terrible customer service that followed.
I hope that you learn to respect your customers alot more, and reward those who are loyal customers.




:mad::mad::mad::mad::mad::mad::mad:

The Macs round my way had crap service (long waits and cheeky staff) and made my order wrongly several time. I complained and got a free meal. To get this free meal for myself and girlfriend I had to print off a copy of my complaint and show it to the staff on the till. I did consider using it on the drive thru but in the end felt it best not to risk ever going back.

Sadly I did got back about 6months later thinking they would have improved or mayby that was a one off poor day. Nope same shoddy service as ever.

fa123

OMG I seriously cant believe you would wait 40mins for breakfast in McDonalds!!! I could have a full english brekkie cooked within 10 minutes!

MadThatter10

We waited, not because we wanted to, but because we couldn't even speak to someone for a refund, because they were too busy swearing at eachother and carrying on taking breakfast orders, I'm assuming they had to finally cancel most of the orders, because we eventually got the food at 10.30, and judging from what they were saying, I think the breakfast ovens automatically switch off, which is why they were going so mad!
I heard them serving other people and still not warning people, but I did haha! xxx

shammyjack

Is there really any difference between a hot Mac meal and cold one, surely carp tastes of carp !

Jeff_Bridges_hair

shammyjack wrote: »

Is there really any difference between a hot Mac meal and cold one, surely carp tastes of carp !

crap is also not word filtered on here yet people still type carp.. Why?

brettcta

maybe he meant carp and thinks that mdonald's breakfasts taste like a carp fish (Cyprinus carpio for the record)