Upgrading to BT Infinity

Armengar

BT are investing. I can guarantee that there are homes being connected to Penrith exchange all afternoon (although those in Penrith are out of luck as you arent allowed to dig holes in penrith for the fibre i'm afraid). FTTH is also being used in parts of cumbria - not just FTTC.

tifo

Armengar wrote: »

BT are investing.

Well, in my exchange I've always got 6.5Mb even with ADSL2(+) which supposedly increased speeds up to 20Mb. It's been like this for the last decade and I've not seen any investment in my exchange.

I don't like cable phone which is why I don't go for their faster broadband.

Basically people who are stuck with BT are an unlucky bunch.

iniltous

tifo wrote: »

Well, in my exchange I've always got 6.5Mb even with ADSL2(+) which supposedly increased speeds up to 20Mb. It's been like this for the last decade and I've not seen any investment in my exchange.

I don't like cable phone which is why I don't go for their faster broadband.

Basically people who are stuck with BT are an unlucky bunch.

BT are investing £2.5 billion (two thousand five hundred million pounds) , hardly chicken feed and makes the BT dont want to invest line a little ridiculous, but in any investement like this you cannot do everything instantly, so its a 2 to 3 year programme, but as BT is a business not a charity there will be someplaces that wont get next generation access because those areas wont make economic sense, unless government, europe or local councils want to contribute to the cost...if you have cable access but dont want cable phone, get broadband only from the cable company

tifo

iniltous wrote: »

BT are investing £2.5 billion (two thousand five hundred million pounds) ...... as BT is a business not a charity there will be someplaces that wont get next generation access because those areas wont make economic sense.

I know what a billion is ....

and I live in the middle of a city, in a house, not an apartment or on a farm. But if my speed hasn't increased from 6.5Mb over the last decade, that doesn't show any investment to ME. It's no good telling me "you're too far from the exchange". Not everyone can live next to one.

Yolina

You're not the only one tifo, I'm in London (zone 2!) but so far from the exchange that the best I get on a good day is 1.5Mb download speed... however it seems that Infinity is now available in my area :j... and if the result from their checker using my phone number is to be believed, then I'm going to go with that even though it's going to be more expensive.

Your broadband checker results:
BT Infinity Fibre optic broadband 26.4Mb download 5.6Mb upload

leehal

I went for FTTC from fast.co.uk and the change in my connection is amazing, I previously had a 0.5meg connection and have gone up to 36meg. Not sure what my upload speed is but it is capped by the package that you take with your provider. I am sure the installer from BT said something along the lines of everyone would generally achieve as 40meg connection at the wall and any reduction in this is down to cable/router issues. I could be massively wrong on this but I am sure he also said that the system was capable of 100meg but it was throttled down at the moment to 40meg.

The difference for me is like when broadband started compared to dial up.

gavinp

There is a webpage here about the FTTP (Fibre To The Premises) trial:

http://community.plus.net/fttp_faq/&WT.mc_id=ec_int_201007_Plus27&link=fibrefaq/

I live in another part of Milton Keynes so unable to join this trial but have recently got BT Infinity FTTC (Fibre To The Cabinet) which is a great improvement in speed - from 2.5Mbps down/0.8Mbps up to 38Mbps down, 8Mbps up (realworld speed) :T .

Only realistic option for any decent broadband here - we have Virgin cable coming into the house but like a lot of MK, it is wrong spec to provide broadband with (20+ years old) and they seem to have no intention of uprating it...

Only downside is cost jumping from £10 a month for Sky Unlimited to £28 for BT...

Thanks

Gavin

techno79

What a nightmare. I decided to go with adsl24. I waited patiently a week and a half for my installation date. Took the day off work on the day of my installation and got things ready. By midday, I thought I'd ring in to find out roughly when they were due to arrive only to find out BT decided the previous day to delay the installation date. adsl24 in their infinite wisdom decided not to inform me which wasted a whole day. I won't ever be using adsl24 again.

Turns out to be a blessing in disguise as I would have paid £20 a month but decided to go another year with normal adsl for only £2 a month.

I'll probably jump on the FTTC next year when prices will hopefully be cheaper.

lynx10

techno79 wrote: »

BT have also stated that there's no cooling off period if I sign up to the Infinity package.

Does anyone know what the definitive legal position is regarding unsolicited calls selling BT Infinity ? TIA

lynx10

lynx10 wrote: »

Does anyone know what the definitive legal position is regarding unsolicited calls selling BT Infinity ? TIA

This seems to be it:

The Office of Fair Trading - Distance Selling Regulations

If you sell goods or services to consumers by:
- the internet
- digital television
- mail order, including catalogue shopping
- phone
- fax

then you need to know about the Consumer Protection (Distance Selling) Regulations 2000.

The key features of the regulations are:
- you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier's details and the consumer's cancellation right before they buy (known as prior information)
- you must also provide this information in writing
- the consumer has a cooling-off period of seven working days

http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/

NB The supporting OfT document says: "Working days means all days other than Saturdays, Sundays and public holidays"

There's also this, which might exclude folk from protection who are buying wholly for business purposes, but could be a complicating factor for customers using the service for both personal and business use: "Consumer means any person who, in buying something to which the DSRs apply, is acting for purposes that are outside their business"

Is BT breaching distance selling regulations?
Which?, 22 February 2010
http://www.which.co.uk/news/2010/02/is-bt-breaching-distance-selling-regulations-204082/

... BT does not give written details of cancellation rights to existing customers signing up to a new renewable deal by phone until, according to BT terms and conditions, it’s too late for them to cancel without charge. Which? believes this puts BT in breach of UK distance selling regulations.

BT told Which? that it has no intention of disadvantaging customers who have genuinely misunderstood what they have been told or those that change their mind by the time they receive a confirmation letter. BT says that in this situation, it allows customers to end their contract without an early termination fee within the first few days if they call to request this within the first few days.

It told Which? that it’s considering formally adding this right to its contract terms and confirmation letters where appropriate...