Think my computer has been infected

harvey1964

awh thanks for your help.......full scan been running for over 40 mins......so hopefully i,m nearly there...as been at this yesterday and today since 5pm......but i,m determined to get this sorted.......
and appreciate all your help

RussJK

Do you use Internet explorer? And do you know if you have broadband to connect to the internet?

harvey1964

RussJK wrote: »

Do you use Internet explorer? And do you know if you have broadband to connect to the internet?

yes and yes....why ?

RussJK

harvey1964 wrote: »

yes and yes....why ?

Because your browser was likely hijacked - when you tried to download things earlier, you were redirected to fake products.

It's easy to check:

From Internet Explorer select Tools > Internet Options, then select the Connections tab, then select LAN settings. You want the resulting page to look like this:

http://www.users.on.net/~russ/connection.png

As in only one box checked, that being "Automatically detect settings". If yours looks different, please tell me how.

(The only reason it should look different is for people who use dialup or VPN, which is why I asked if you were on broadband)

harvey1964

RussJK wrote: »

Because your browser was likely hijacked - when you tried to download things earlier, you were redirected to fake products.

It's easy to check:

From Internet Explorer select Tools > Internet Options, then select the Connections tab, then select LAN settings. You want the resulting page to look like this:

http://www.users.on.net/~russ/connection.png

As in only one box checked, that being "Automatically detect settings". If yours looks different, please tell me how.

(The only reason it should look different is for people who use dialup or VPN, which is why I asked if you were on broadband)

there was nothing ticked when i checked there so i clicked on "automatically detect settings"

mbrownish

Don't use Internet Exploder. Use Firefox with the Noscript addon, for better security.

RussJK

mbrownish wrote: »

Don't use Internet Exploder. Use Firefox with the Noscript addon, for better security.

While definitely a safer option, look through the whole of this thread, and tell me how usable that will be for her...

harvey1964

RussJK wrote: »

While definitely a safer option, look through the whole of this thread, and tell me how usable that will be for her...

ha ha..you are right RussJK
i,m nearly demented as it is.........my full scan been running for an hour and a half...........
do you think i should do a defrag after all this to compact files etc ?

RussJK

harvey1964 wrote: »

ha ha..you are right RussJK
i,m nearly demented as it is.........my full scan been running for an hour and a half...........
do you think i should do a degrag after all this to compact files etc ?

Nah I wouldn't worry about defragging. Just leave the scan go and do something more interesting, and check it in 20 minutes. When it's done, post if the full log for alienrik.

closed

what are the answers to the questions in post 18, what happened with kaspersky, and did you uninstall spyhunter.

defrag will be a waste of time