Royal Mail Tracked - No Signature?

deanos

Does Tracked only mean its been loaded onto the delivery van or do they also scan it when its being delivered ??

I only ask as a postman was zapping loads of tracked items and chucking onto his van the other day when i went to the sorting office.

custardy

deanos wrote: »

Does Tracked only mean its been loaded onto the delivery van or do they also scan it when its being delivered ??

I only ask as a postman was zapping loads of tracked items and chucking onto his van the other day when i went to the sorting office.

tracked are scanned along the route frm 1st mail centre to delivery
they are scanned a received at the delivery office(scanning them as you put them onto the van isnt how i would recommend it but it would work) and then scanned at the door as to delivered/not delivered

TUS

Can I just say that I don't think the seller is scamming me at all. I totally agree the mistake here must be with RM.

I cannot claim from RM as the only proof of purchase I have exceeds its insurance limit.

The seller can claim at his cost price by the sounds of it, refund me and not be out of pocket. But is unwilling to help.

So it leaves me £60 down and nothing I can do about it. To top it off, someone else probably has my item and it will cost me approx £70-80 to buyer the item from another seller.

Joyous. Any listing which states Other Courier will now make me ask the question first about postal method. Otherwise I will try to stick to items which go via Standard services or proper courier.

custardy

TUS wrote: »

Can I just say that I don't think the seller is scamming me at all. I totally agree the mistake here must be with RM.

I cannot claim from RM as the only proof of purchase I have exceeds its insurance limit.

The seller can claim at his cost price by the sounds of it, refund me and not be out of pocket. But is unwilling to help.

So it leaves me £60 down and nothing I can do about it. To top it off, someone else probably has my item and it will cost me approx £70-80 to buyer the item from another seller.

Joyous. Any listing which states Other Courier will now make me ask the question first about postal method. Otherwise I will try to stick to items which go via Standard services or proper courier.

you can still claim from RM
the insurance leaves are somewhat negligible in your case
it doesnt matter what service was used
the mistake is in misdelivered/disputed delivery if you see what i mean
so you can and should claim from RM for your full amount lost
worst case,you are £19 down vs £60
however I would still push and claim for £60

as for 'standard' services. what would happen if it was recorded and delivered to the wrong address via PDA?
the seller still has the same proof of delivery
same with couriers
theres a thread on this board with the reverse occurring
courier delivered to the neighbour,buyer says its not there
so its the same at both ends and can happen with any service

martindow

custardy wrote: »

you can still claim from RM

But won't RM just reject the claim as it is scanned as delivered?

custardy

martindow wrote: »

But won't RM just reject the claim as it is scanned as delivered?

would you prefer the OP doesnt claim at all?
the OP is disputing the item was delivered to their address,so of course its going to track as delivered
the PDA system doesnt have a resolution for it was delivered to the wrong address.
its up to RM to investigate and find out if/what the issue is/was

theonlywayisup

It may also be a case that the more detailed system that RM use to audit trail, may show the item as delivered somewhere else. I had two parcels which showed as being delivered by my local delivery office in Cornwall, when they were for other parts of the UK. They had actually been mis scanned and did make their way to the correct locations, but the online status that I can see still says delivered from Cornwall.