My item is returning to sender now what?

soolin

hermum wrote: »

They would be able to see if it is a real tracking number & make sure that it was sent to the right address.

It won't show a name or address though.

hermum

soolin wrote: »

It won't show a name or address though.

Aah, I thought that the address or postcode would have been on there.

soolin

hermum wrote: »

Aah, I thought that the address or postcode would have been on there.

No it really is pretty useless, just a number that usually just says 'progressing through the system' for ever and ever.

Raksha

lindseykim13 wrote: »

Item i bought was sent recorded delivery, contacted seller to say it hadn't arrived and only then did they give me the tracking number. They tell me it's being returned to them as i didn't collect it. I've had no card and didn't even know it was at the sorting office, they are now giving me the choice of repaying for postage or getting a refund of the item price only.
Are they allowed to do this?-can i open a dispute in pp and get my postage back to?

I can understand its not really their fault but to be honest sending something worth £6 recorded is a bit daft imo it was the postage that was pricey

A similar thing happened to my OH - item was sent 2/2/11, he knew it had been sent, but it never arrived, he even called in at the sorting office to see if it was there - nothing. A few days ago it was returned to sender. He's got a refund of his original postage and the item was delivered this morning, nearly 2 months after it was originally sent.......

Alika_2

botanical wrote: »

When you bid and purchased the item you agreed to the postage costs. The time to haggle is before you commit to buy.
Unfortunately some posties don't leave a card if you were out when trying to deliver Recorded. It stays at the Sorting Office then gets sent back to the seller. If you still want the item, you have to pay postage again.

You would not receive a refund for the second postage costs as it's not the seller's fault, but RM.

But if you want to open a dispute for Item Not Received, you are entitled to a refund of the cost of the item plus the p&p cost.

By the way, please remember when leaving feedback that your seller has acted correctly.

I haven't read the whole topic so sorry if i repeat what has been said already.

If you open a case for item not received, you will NOT win. The seller has to prove attempted delivery. if the tracking shows that the postie tried to deliver it and you were out, thats good enough for PayPal to decide in the sellers favour.

and in all fairness the seller has not done anything wrong regarding delivery of the item, its the postie screwing up by not giving you a note which is wrong.

If you do get a refund from the seller, they HAVE to give a full refund.

Under the DSRs you HAVE to refund the postage costs originally paid.
You also have to be refunded for the entire cost of the item. They cannot take off "restocking fees" or anything else along those lines.

if you pay £5 and £1 postage, they have to give you £6 back, or they're breaking the law.

As the item being returned to them is not due to any fault of their own, they are not required to pay the postage to send it to you a 2nd time.

So far they have done nothing wrong except say they will not refund the postage costs you originally paid, if you go for a refund state you want a full refund or its breaking DSRs. If they still refuse, I would leave them a negative for not wishing to do a full refund and contact eBay to let them know they're not abiding by the rules.

soolin

Alika wrote: »

I haven't read the whole topic so sorry if i repeat what has been said already.

If you open a case for item not received, you will NOT win. The seller has to prove attempted delivery. if the tracking shows that the postie tried to deliver it and you were out, thats good enough for PayPal to decide in the sellers favour..

No you are wrong. A seller needs to prove delivery to the buyer to win a paypal case, as seller cannot prove delivery the buyer can get a full refund.

theonlywayisup

Alika wrote: »

I haven't read the whole topic so sorry if i repeat what has been said already.

If you open a case for item not received, you will NOT win. The seller has to prove attempted delivery. if the tracking shows that the postie tried to deliver it and you were out, thats good enough for PayPal to decide in the sellers favour.

and in all fairness the seller has not done anything wrong regarding delivery of the item, its the postie screwing up by not giving you a note which is wrong.

If you do get a refund from the seller, they HAVE to give a full refund.

Under the DSRs you HAVE to refund the postage costs originally paid.
You also have to be refunded for the entire cost of the item. They cannot take off "restocking fees" or anything else along those lines.

if you pay £5 and £1 postage, they have to give you £6 back, or they're breaking the law.

As the item being returned to them is not due to any fault of their own, they are not required to pay the postage to send it to you a 2nd time.

So far they have done nothing wrong except say they will not refund the postage costs you originally paid, if you go for a refund state you want a full refund or its breaking DSRs. If they still refuse, I would leave them a negative for not wishing to do a full refund and contact eBay to let them know they're not abiding by the rules.

As has a been said, you are wrong. A seller must show delivery. A buyer returning an item may show attempt delivery/delivery or a refusal.

Do not confuse the two.

hermum

Alika wrote: »

I haven't read the whole topic so sorry if i repeat what has been said already.

If you open a case for item not received, you will NOT win. The seller has to prove attempted delivery. if the tracking shows that the postie tried to deliver it and you were out, thats good enough for PayPal to decide in the sellers favour.

and in all fairness the seller has not done anything wrong regarding delivery of the item, its the postie screwing up by not giving you a note which is wrong.

If you do get a refund from the seller, they HAVE to give a full refund.

Under the DSRs you HAVE to refund the postage costs originally paid.
You also have to be refunded for the entire cost of the item. They cannot take off "restocking fees" or anything else along those lines.

if you pay £5 and £1 postage, they have to give you £6 back, or they're breaking the law.

As the item being returned to them is not due to any fault of their own, they are not required to pay the postage to send it to you a 2nd time.

So far they have done nothing wrong except say they will not refund the postage costs you originally paid, if you go for a refund state you want a full refund or its breaking DSRs. If they still refuse, I would leave them a negative for not wishing to do a full refund and contact eBay to let them know they're not abiding by the rules.

ebay state that a restocking fee can be charged,

Mention the details up front
Consider including details like the following to make your return policy clear and complete:

• Restocking fee: Mention if you will charge a restocking fee, and if so, what it would be.

• Apologies to Alika

I've just found in the DSR's that you cannot charge a restocking fee following the cancellation of an order.
I wonder why ebay say that if you charge a restocking fee you have to mention it in your returns policy.

Alika_2

theonlywayisup wrote: »

As has a been said, you are wrong. A seller must show delivery. A buyer returning an item may show attempt delivery/delivery or a refusal.

Do not confuse the two.

I won a case in November by showing attempted delivery, and that isn't the first one I have won by showing a delivery attempted. Guess I was lucky and i am just confusing myself with the returning an item thing. So apologises for that.

hermum wrote: »

ebay state that a restocking fee can be charged,

Mention the details up front
Consider including details like the following to make your return policy clear and complete:

• Restocking fee: Mention if you will charge a restocking fee, and if so, what it would be.

• Apologies to Alika

I've just found in the DSR's that you cannot charge a restocking fee following the cancellation of an order.
I wonder why ebay say that if you charge a restocking fee you have to mention it in your returns policy.

I think it is because in the US you can charge a restocking fee, and eBay is to lazy to change their help pages/rules to give the right information for UK/EU sellers.

Theres also a few more things in the eBay rules which conflict with the DSR's, it is quite confusing, as some people do not even know that the DSR's exsist and take eBays word as gospel

hermum

As ebay is probably the biggest internet selling platform or whatever you call it I'm surprised that the OFT hasn't gone through all their pages with a fine tooth comb.