My item is returning to sender now what?

soolin

The DSRs though do allow for a restocking fee but only if the charge is mentioned up front before you order. So ebay are completely within the UK rules.

Oliver14

soolin wrote: »

The DSRs though do allow for a restocking fee but only if the charge is mentioned up front before you order. So ebay are completely within the UK rules.

Sorry to correct but it sounds like people are getting confused. The DSRs only allow a restocking fee after the 7 day return period. So as long as you inform of a return within 7 days you cannot get charged a restocking fee. After the 7 days sellers can charge a restocking fee as long as stated before.

OFT wrote:

3.55 If you want the consumer to return the goods and to pay for that
return, you must make it clear in the contract and as part of the
required written information – see paragraph 3.10. If the consumer
then fails to return the goods, or sends them at your expense, you
can charge them the direct cost to you of the return, even if you
have already refunded the consumer’s money. You are not allowed
to make any further charges, such as a restocking charge or an
administration charge.

http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/