Is it actually possible to have used this much gas?

sarahsarah

Thanks for the replies.. I have spoken to my neighbours whose houses are identical, a lot of them are also at home all day with babies so would have had the heating on just as much as me but they have been paying between £100 and £150 a month and most of them are in credit, none of them are with npower though. Some of them are going to look out their bills for me so we can compare units used.

Do you think there is anything we can do? I feel so annoyed, npower came around to our house promising to save us money and its actually costing more than we paid before.. They got their quotes from our actual readings on our old scottish power bills to work out what the price would be on their tarrif. We have no money left at the end of each month as it is so I dont know how we are going to afford it!

Cardew

molerat wrote: »

......................

sorry ............

sarahsarah

I've just been reading about this seasonal weighting thing! What a rip off!
When they come to your door they show you the npower price per kwh compared to the price you are paying on your old supplier and it all looks good so why wouldnt you switch to them.. its probably in teh small print somewhere but I cant find the contract we signed now!

sarahsarah

On British Gas: Tier 1 applies to the first 670 kWh per quarter (or 223 kWh per month for monthly billing customers) and all subsequent consumption is charged at Tier 2.

On NPower Tier one applies to the first :
Nov, Dec, Jan, Feb 882
March 272
April, Oct 271
May, June, July, Aug, Sept 46
Annual total 4572

Premier_2

Your numbers don't appear to make any sense to me.

Lets start by assuming the 544 units on the meter is correct and accuarte.

That would only be about 6120 kWh assuming a metric meter
(or almost 18,000kWh if you have an imperial meter)

You say the bill says 8540kWh :huh:

Even if 8540kWh is correct, I would expect this to only cost about £300, not the £673.34 you say you are billed.
(If they did calaculate 544 metered units on an imerial basis, so you would be considered to use about 18,000kWh, then the price is about right)

I suggest you contact the supplier and ask for clarification

tuggy12

Premier wrote: »

Your numbers don't appear to make any sense to me.

Lets start by assuming the 544 units on the meter is correct and accuarte.

That would only be about 6120 kWh assuming a metric meter
(or almost 18,000kWh if you have an imperial meter)

You say the bill says 8540kWh :huh:

Even if 8540kWh is correct, I would expect this to only cost about £300, not the £673.34 you say you are billed.
(If they did calaculate 544 metered units on an imerial basis, so you would be considered to use about 18,000kWh, then the price is about right)

I suggest you contact the supplier and ask for clarification

You need to read the op's post again!

The 544 units equate to 17,165 kWh

KimYeovil

Premier wrote: »

Your numbers don't appear to make any sense to me.

Lets start by assuming the 544 units on the meter is correct and accuarte.

That would only be about 6120 kWh assuming a metric meter
(or almost 18,000kWh if you have an imperial meter)

You say the bill says 8540kWh :huh:

No, he* mentions two lots of 8.5K.

Say £520 for tier 2 plus £140 odd for standing charge - nPower can charge £170 or more on some tariffs for tier 1 so £140 over winter (with their seasonal weighting) seems believable.

*Hmm, Sarah is a funny name for a man. Probably 'she', then.

sarahsarah

So anyway.. I'm fairly sure all their numbers are correct.. but will they do anything?
Is there any point trying to argue that they showed us price per kwh was cheaper than we were on but said nothing about seasonal weighting?
Or do we just need to accept that we should have gone onto the website and read more thoroughly and then upped our direct debit accordingly.. so next plan of action would be to sort out a payment plan..

KimYeovil

(Written before #19 was posted)

But, Sarah, nPower's tariffs include an £105 annual bonus. Their tariffs are only competitive if you stick with them for 12 months at a time. So their seasonal weighting should not matter to you as you are pretty well committed to being with them for whole years anywhence.

sarahsarah

It is £294.40 of tier one plus £346.88 of tier 2.