Norty Negative

Myyrrddyn

Don't you just love human kind? You work with someone to resolve an issue on Ebay. Everything seems to be ok and just before you are about to post out the correct item and the freebie they leave a seathing negative comment.
What planet are they on?
Ebay would be great place with out idiots like this!!!!!!!:mad:

Pembroke

Guess they're not going to get the freebie now then

RussJK

Sorry to hear that, sometimes its a foregone conclusion that someone will neg. I agree, some people on the internet seem so alien!

(Then again, I admit not everyone gets my sense of humour in what I thought was an obvious joke:
https://forums.moneysavingexpert.com/discussion/3124212)

Hintza

Myyrrddyn wrote: »

just before you are about to post out the correct item

Hope you didn't post it. To me a neg is the end of the transaction.

botanical

Hintza wrote: »

Hope you didn't post it. To me a neg is the end of the transaction.

Not to eBay it isn't!

Myyrrddyn

No I havn't as yet am still awaiting the return of the goods from this buyer.
I am still going to send them out by recorded delivery and then ask them to mutually remove the feedback.

botanical

Myyrrddyn wrote: »

No I havn't as yet am still awaiting the return of the goods from this buyer.
I am still going to send them out by recorded delivery and then ask them to mutually remove the feedback.

Presumably you've apologized, refunded her return costs and you're sending the right item recorded and with a freebie.
What more can you do? That's good customer service. We're all only human and it's so easy to make a mistake and send the wrong one out!
I hope your customer thinks about it and agrees to revise. It's hasty leaving feedback when the transaction isn't completed yet
and I think it's harsh too.

Esoog

Naughty?

Or is this an "in" joke I'm not aware of?

Myyrrddyn

botanical wrote: »

Presumably you've apologized, refunded her return costs and you're sending the right item recorded and with a freebie.
What more can you do? That's good customer service. We're all only human and it's so easy to make a mistake and send the wrong one out!
I hope your customer thinks about it and agrees to revise. It's hasty leaving feedback when the transaction isn't completed yet
and I think it's harsh too.

Yep, I bought some cheep watches for this reason. What else can one do?

lovinituk

Might be worth phoning the customer. As many have said, people often act completely differently when not hiding behind a keyboard.

Myyrrddyn

lovinituk wrote: »

Might be worth phoning the customer. As many have said, people often act completely differently when not hiding behind a keyboard.

Indeed so a good idea as well