ING Cheating customers again (merged)

[Deleted User]

Milarky wrote:

(5.3% not 5.35%)

A quite different Google cache of the same page for 18th November is here. So it's within the last week certainly

Noted and edited. An interesting marketing ploy - introduce an account but don't tell anyone about it, not even your customers.

Having said that, it appears that some posters may have received a mail shot. Why am I always last? Perhaps it is something to do with my Mail Preference Service subscription. :rolleyes:

[Deleted User]

ReportInvestor wrote:

It's taken this long for Nationwide's e-Saver account to get past ING.

Don't say that - they may yet reduce it!

home_alone

Ing must be wary of what may happen in the next weeks, I have just taken out a 6 figure sum which had nothing to do with their interest rates but I will move more in the next week and then everything I have left in the fixed rate accounts when it ends in feb. Looking at the the little survey they have on their web site I imagine (if mine is anything to go by) they will be vey nervous with the results. Shame up until recently I was full of praise for them.

gary

home_alone

chesky369 wrote:

I've just logged on to look at the 5.25% websaver. It's for existing customers only but I didn't know about it - they never wrote to me. It seems you can transfer £1 - £25,000 to it. Why do they keep so quiet about this - I've been with them for nearly four years now and you think they would have dropped me a line about this opportunity.

Totally agree they will kick themselves for not bringing all of this out into the open by post or adverts, shoot themselves in the foot springs to mind..

gary

[Deleted User]

They certainly have shot themselves in the foot

My dh and myself each took out a 5 fig sum a few weeks ago and put the money into icesave. I have just emptied all the accounts bar 30p in each

So disappointing because ing appeared to show a lot of promise

martyn4764

Just received this:

"We're writing to advise you that this month the Bank of England raised the base rate from 4.75% to 5.0%.

At ING Direct we want to offer all our customers a consistently good rate. On this occasion this means we have made the decision to maintain our ING Direct Savings Account interest rate at 4.75% AER.

While some people may be willing to follow headline-grabbing rates, we know from talking to our customers that the majority prefer their savings to be earning consistently and want to relax knowing they don't have to constantly check Best Buy tables."

Is it me, or is that the biggest load of contemptuous, condescending double-speak bull*&^& you've heard in quite some time!?

Like others have said, our variable a/c is empty, just waiting for Feb to close the £50k fixedrate account.

[Deleted User]

martyn4764 wrote:

''While some people may be willing to follow headline-grabbing rates, we know from talking to our customers that the majority prefer their savings to be earning consistently and want to relax knowing they don't have to constantly check Best Buy tables."

Yes you can 'relax', secure in the knowledge that you need not bother checking them, because ING won't be there! Cheers for that, ING. :rolleyes:

ManAtHome

martyn4764 wrote:

While some people may be willing to follow headline-grabbing rates,

...others may be willing to follow BoE rates UP as well as down...

[Deleted User]

martyn4764 wrote:

"While some people may be willing to follow headline-grabbing rates..."

Pah! Tarts...;)

Froglet

Thanks to the info on this post i have been straight to Ing and transferred my savings that i know i won't need to touch for hopefully a long time(personal reasons why they have stayed with Ing up to now) .What i find astonishing is that I had to learn about the web account on here and not from them!! So they risk losing a lot of investors,me included,just by not advertising these 2 better accounts.How totally stupid.I expect when they get few takers they will have to then start advertising it better!!