Vodafone - do they know better customer service than 3?

Snakeeyes21

PNPSUKNET wrote: »

I used to be able to say that about 3's network

Maybe its your somewhat racist attitude that is the problem?

'India' doesnt have a problem understanding your problem, a couple of low paid call centre staff do, but that ok lets just tar a whole nation as inept..

Having been a poster on this board for a long time i thought you would have known the way to get anything resolved by 3 is to email their executive office, they generally sort things out within a few days.

But anyways it too late for all that, you have already jumped out of the pan and in to the fire.

As they say its better the devil you know then the devil you dont:rotfl:

grumbler

Snakeeyes21 wrote: »

Maybe its your somewhat racist attitude that is the problem?

'India' doesnt have a problem understanding your problem, a couple of low paid call centre staff do, but that ok lets just tar a whole nation as inept..

Are you serious? Who said anything about the whole nation?
What the OP said in fact was that "customer care in India" had problems with understanding.

Having been a poster on this board for a long time i thought you would have known the way to get anything resolved by 3 is to email their executive office, they generally sort things out within a few days.

Do you really think that if everybody starts e-mailing their executive office in UK instead of calling the customer care in India they will cope with this? The point was that the customer care was awful. And the fact that you have to contact their executive office every time you have a problem only proves the point. This fact also proves that the executive office is helpless, incompetent and inefficient. They are busy with doing the job that their CS are supped to do. And they fail to do the job that the executive office is supposed to do - improving the CS.

chanz4

Cant see anything racist by the op, a lot of companys have also bought their business back due to bad service and can be found in google.

simax

WelshPaul wrote: »

o2 have the best in my opinion.

Are you for real? I've had problems with a local O2 mast since August last year, got to their exec office, and no-one is really willing to help. They just seem to either want to pay me off (discount) or incentivise me to leave by ofering to go halves on early termination (I just want the mast fixed - my service was fine until they put the damn thing up).

3 are the pits as well. Voda's handset support teams are a joke, but their UK based billing and general staff are spot on. Orange is markedly better than before.

O2 - Bloody joke. Can't wait to get rid.

diamonds

for UK based care, Orange or O2 as Voda, T-Mob and 3 are mainly outsourced international script readers

diamonds

Orange is the only company to ever sort my problems out in the last ten years, even if it is non customer facing dept with them kicking and screaming thier heels, eventually I get there - the other 4 have all breached my T&C and been bar stewards. Virgin care is exceptional, one onders why Orange took so long to get to a decent standard after CEO Tom Alexander left Virgin for Orange & now he's CEO of ORange & T-Mobile AS SISTER COMPANIES

PNPSUKNET

orange are really good, my business contracts are with them. I just wanted the red 9300, had an email from voda today.
Thank you for your email addressed to Guy Laurence. Guy has passed your email to me as I am responsible for investigating matters raised with him.

I am sorry for the experience you have had here.

I have checked your order on our online system and the device is currently on back order as when it was ordered it was out of stock. In follow up to this I have sent an email over to the online escalation team to ask them for the current status of the order and whether or not they have stock of the device now. Unfortunately I do not have sight of the current status. I will of course come back to you as soon as I receive an update.

I confirm that our retail and telesales channels have different stock levels so this particular order needs to be fulfilled through the online channel.

Thank you for your patience over this matter.

diamonds

^ Lucky you !!!!

Orange Business were rude, hopeless and misinformed when I took a data £1 per minute contract years ago with them....I'll never use them, customer care at consumer blew thier lack of care out the water ! Rather take a Orange consumer contract and get some kind of care....

Vodafone

Hi PNPSUKNET

I’m disappointed to see the problems you’ve faced here and I can understand the frustration you will be feeling at the moment.

If you’d like to email us via Web Relations Team we’ll be happy to look into this further for you.

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).

Thanks

Sukhi
Web Relations Team
Vodafone UK[FONT=&quot]

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PNPSUKNET

Makes me wonder why these companys are so bad, no customers equals no jobs