Brighthouse Question??

HJS

I bought a Samsung tv from Brighthouse in October 2010, I declined there Damage Liability cover and Optional Service Cover so I am just paying the £15.36 a week.

I have noticed that since I pucrhased the TV the price of it has gone down twice and if I was to buy it now it would be only £11.04 a week.

£4.32 a week for 156 week is £673.92 difference, which is quite a lot for the same product.

My question is as this is Hire Purchase agreement do I have any rights about getting my payment lowered or am I stuck paying the higher price for the same product?

I have asked in store 3 times now, twice after the fisrt price drop and again since the new one and keep being told they will look into it, and I never hear anything.

Any advice would be great.

Browntoa

afraid you are stuck with it, the hp agreement would have been for the original amount

HJS

Browntoa wrote: »

afraid you are stuck with it, the hp agreement would have been for the original amount

Thanks for the quick reply, thought that would be the case.

The tv is around £1200 in currys, I know im paying over the odds but it was the best and most conveinient option for me at the time.

squeaky

For some idea of the sort of customer service you'll be up against you might like to browse the threads shown up in this search...

Brighthouse threads on Consumer's

paddyrg

The problem is that TV's get cheaper as new models appear, but your finance is based on the price it would have cost when you took it. I also imagine the cost of administering the finance increases the price, but it was right for the OP's circumstances and an honest choice. Unless you can charm them into giving you a reduced rate out of goodwilll, my hunch is that you'll be stuck at your current rate.

jb66

Id rather have an second hand CRT tv for a year and save up rather then get raped by brighthouse

mike_the_bike_2

Funnily enough I went down our local recycling shop yesterday and bought a 28" Sony CRT that works perfectly for £20... Still each to there own

geo555

If you have to shop at Brighthouse, should you really be buying a £1500 TV?

wealdroam

geo555 wrote: »

If you have to shop at Brighthouse, should you really be buying a £1500 TV?

Look again... it was £2400!! :eek: :eek:

Apples2

Nobody else has said it yet so I will...

How would the OP feel if the price had gone up instead of down and find Brighthouse requesting more money each week?

I simply cannot grasp the concept that paying well over double the cost price was ever the best and most convenient option.

All the brighthouse posts I have seen where people have stated the model numbers suggest BH sell the high street "cheap" models at extortunate mark ups as opposed to the top end of the market models.

ange2306_2

along the similiar line i was wondering if anybody could help me please i have recently brought a sofa from Perfect Homes a bit like bright house i believe but unfortunately i have been in hospital for the past 10 days and have missed a payment they are now demanding 4 weeks payments in one which i cant afford they were contacted several times whilst i was in hospital to keep them informed and i took in the discharge letter from the hospital to prove my stay is there anything i can do as im afraid im goin to lose the sofa and still have to carry one with the payments can someone help me please a very stressed single mum recovering from an operation ???
thank you for any help you can give me