PPI and Refresh My Credit (RMC)

amersall

tomfooler wrote: »

So it is wrong for people to sign up to give good news but it is absolutely fine for newbies to give bad reports of the company.

oh and i suppose that will make me someone who works for refresh my credit as i have said something positive

Nothing positive can be said about this company :mad: where are the other posters on here who are singing this firms praises?

Methinks you are extracting the urine.

RCT_Boy

DO NOT USE REFRESH MY CREDIT !! They had information about me which I never gave them. Then they said they wanted 25% plus vat on £31,000 which is how much they said I would have paid over the life of my 25 year mortgage. The fact that I only had my mortgage for 3 years so far didn't seem to matter ! So I was getting back £2000 and they wanted £9500 !! And I didn't even ask for their help. Now they are constantly hounding me, stay away from RMC.

dunstonh

RCT_Boy wrote: »

DO NOT USE REFRESH MY CREDIT !! They had information about me which I never gave them. Then they said they wanted 25% plus vat on £31,000 which is how much they said I would have paid over the life of my 25 year mortgage. The fact that I only had my mortgage for 3 years so far didn't seem to matter ! So I was getting back £2000 and they wanted £9500 !! And I didn't even ask for their help. Now they are constantly hounding me, stay away from RMC.

Report them immediately to the ministry of justice. They regulate firms like this and rely on consumers telling them when something is wrong. They can investigate your issues and hopefully resolve it for you.

Peachy020

Hi, I really must be one lucky person by the sounds of it, I have just had my claim come through from refresh my credit. Yes I did have to pay the 25% fee but I was happy to pay that (I know it is not except able to a lot of people but for me that was fine). I received my offer letter from FSCS and the next day got a letter of refresh, 4 days later the money was in the bank.... I really feel sorry for the people who have been caught out in one way or another but on this occasion refresh were brilliant with us

magpiecottage

RCT_Boy wrote: »

they said they wanted 25% plus vat on £31,000 which is how much they said I would have paid over the life of my 25 year mortgage. The fact that I only had my mortgage for 3 years so far didn't seem to matter ! So I was getting back £2000 and they wanted £9500 !!

Quote from the Financial Ombudsman Service:

"
We upheld the complaint about payment protection insurance (PPI ) that was brought to us by a claims-management company, on behalf of Ms A. We told the business responsible for mis-selling the policy that it should:

• re-structure Ms A’s loan to remove the remaining PPI premium from the balance; and
• return the payments she had already paid towards PPI, together with interest.

The business offered to reduce the balance on Ms A’s loan by £10,200, in order to remove the remaining PPI premium. It said it would also give her a cash payment of £2,100. We put this offer to Ms A’s representative, saying we thought the offer was fair and reasonable.
Not long after that we had a phone call from Ms A. She said she had been very pleased when the claims-management company told her about the offer. However, she was now worried about the consequences, if she accepted it. She had only just learned exactly how much the claims-management company would be charging her for its services. She said it had asked her to pay £3,690. It had explained that this was 25%, plus VAT, of £12,300 (the overall value of the offer).
Miss A said that to pay this fee she would have to hand over all of the £2,100 she would get in cash, as part of the offer. She would then need to find a further £1,590 to make up the total amount she owed the claims-management company.
She told us she thought this ‘fundamentally unfair’ – particularly as she would have no option but to take out another loan in order to obtain the £1,590. She asked if she could make a complaint to us about the claims-management company, as she said its charging structure was far from clear, and it had failed to explain exactly how its fee would be calculated.
It is not part of our role to look at complaints about claims-management companies, which are regulated by part of the Ministry of Justice. So we explained to Ms A why we were unable to help her further. We suggested that she could contact a free local law centre and get a legal view about her contract with the claims-management company.
Because we were seeing comments from a number of consumers regarding the fees of this particular claims-management company, we highlighted the issue as part of the regular dialogue we have with the Ministry of Justice."


If FOS had jurisdiction over CMCs they would collapse within weeks.

new12012

Hi,

I recieved a phone call off Refresh my credit last year in October and proceeded a claim with them. All I have recieved off them so far is a phone call stating I need to provide the bank im claiming against 3 proofs of where I live as moved 3 years ago which I took to their office and they copied it and sent off and a letter a couple of days ago stating that the bank now require a up to date letter of authority which they have sent for me to sign. I have called the vank and they state there is no claim with my name going through and if I want to claim I can and if RMC try to claim they will be told they are duplicating a claim already in progress and if any letters have been sent out I should of recieved a copy. What I would like to know please is if I claim by myself do RMC have a right to anything I get and they have a copy of my original letter of authority signed last year?

[Deleted User]

new12012 wrote: »

What I would like to know please is if I claim by myself do RMC have a right to anything I get and they have a copy of my original letter of authority signed last year?

If you've signed, you pay.