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6 year old expensive tap, manafacturer can not supply replacement valve/cassette

2

Comments

  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    Hi rubyduby :)

    The folks on the In My Home board may be able to help you out here, so I'll move the thread across.

    Good luck :)

    Forum_Team wrote:
    Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
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  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    OP, have you tried Central Services (UK) Ltd in Stoke?
    Phone them on 01782 599258

    Their website talks about Franke products, but Carron Pheonix spare parts have been found there.
  • rubyduby44
    rubyduby44 Posts: 6 Forumite
    Another Avenue.. much appreciated wealdroam
  • 27col
    27col Posts: 6,554 Forumite
    Wow! £300 for a tap and it only lasts 5 years. I'm glad that I bought sensibly priced taps that have lasted nearly 20 years.
    I can afford anything that I want.
    Just so long as I don't want much.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    27col wrote: »
    Wow! £300 for a tap and it only lasts 5 years. I'm glad that I bought sensibly priced taps that have lasted nearly 20 years.

    Very useful post, I am sure the OP will be grateful.
  • rubyduby44
    rubyduby44 Posts: 6 Forumite
    27col wrote: »
    Wow! £300 for a tap and it only lasts 5 years. I'm glad that I bought sensibly priced taps that have lasted nearly 20 years.

    Good for you!
  • keystone
    keystone Posts: 10,916 Forumite
    Carron Phoenix still supply this tap but if they've changed manufacturer that would account for how they sent you the wrong one. After all its the external appearance of the beastie and performance that matters to the consumer rather than how its guts work.

    At least they are trying to source a replacement cartridge for you from their previous supplier.

    Cheers
    The difference between genius and stupidity is that genius has it's limits. - Einstein
  • CKdesigner
    CKdesigner Posts: 1,234 Forumite
    Part of the Furniture Combo Breaker
    27col wrote: »
    Wow! £300 for a tap and it only lasts 5 years. I'm glad that I bought sensibly priced taps that have lasted nearly 20 years.

    LOL! The most expensive normal tap I have sold was £1,200! I have also sold some Zip boiling and chilled water taps at about £2,500. The most expensive tap I have found is from a manufacturer Triflow Concepts, they make a tap designed by Zaha Hadid. One version of this tap costs over £7,000. Haven't sold one yet, may be one day!

    CK
  • ormus
    ormus Posts: 42,714 Forumite
    really fckin clever. make a tap for 7 grand and then cannot sell even one of em.

    get down to screwfix. pair of taps about 14 quid. last for yrs.
    Get some gorm.
  • CKdesigner
    CKdesigner Posts: 1,234 Forumite
    Part of the Furniture Combo Breaker
    Who says you can't sell it? I mean't I haven't sold one yet, not the company! :rotfl:
This discussion has been closed.
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