Help with utility arrears - success stories
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This thread is to discuss the 'Free cash to help pay for utility arrears' section of the
Did you apply for help with arrears from your gas, electric or water provider and get a grant or other help?
Did you find it useful?
Please let us know your experiences.
Thanks
Home & Energy Grants guide
Did you apply for help with arrears from your gas, electric or water provider and get a grant or other help?
Did you find it useful?
Please let us know your experiences.
Thanks

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I applied last year to Severn Trent water for assistance with my ever increasing water bill based on ratable value.
They do offer assistance and not only with the water bill through their charitable trust.
They only pay out once however and after completing a form identifying income and expenditure including 'Any Arrears' they gave me around £150 paid directly to Severn Trent against my water bill.
I also contacted my Electric and Gas provider Atlantic who offer the scheme mentioned and I got a 20% discount on duel fuel for my energy for one year. It is reviewable annually. I believe based on the percentage of income you have against the amount spent on fuel. This year however I just fell outside the limits but was told to re-apply again in 12 months.
All good and very helpful as i would not have known this if it was not because of your web site - thank you
I was fuming and explained that we had only moved into the house last year and a full comparission of what we used was not 100% accurate and that they had actually mis-calculated what we where going to use!!.
They put me in the direction of there Energy Trust and they might be able to help. I went online completed the on-line form and after a few weeks got word back from them, asking for some more info and if i could forward it on. Having done this the process can take 3-4 weeks to have a decission. We received a letter from British Gas Energy Trust yesterday and we where awarded £106.00 for Electricity and £372.00 for Gas !!.
We are now back in control of our account and can't thank the Trust enough for there help.
See the following links for details:
http://www.edfenergytrust.org.uk/key-contacts/centres-of-excellence
http://www.britishgasenergytrust.org.uk/help/edf-energy-trust-debt-advice-services/find-help-closest-to-you
The total amount cleared for me is about £300 - £400. This was paid of by the "trust" in stages.
I work full time, earn £25K, have a family with 2 children.
We were in debt and applied using these grounds. We wanted and still want to be debt free.
To date we have paid over £300 off the debt by regular payments via our prepayments meters and still have an outstanding balance of over £400 so it doesn't add up. When I questioned it I was told they do not inform the customer and that the money or funding has been electronically added except for one amount of £100.00
One swalec advisor tells me it was my electricity account that is missing this £100 payment the other says gas. I'm wondering if any of this is true at all. I have no way of finding out. Unless I find my original letters.
Boynkygirl
It's actually the first time in my 25 years as a wife that we have had credit on our utilities.
weight loss since 19/12/16 - 1 stone!!
Grocery challenge Jan '17 - unspent £35.17/£80 budget
We have applied and received a payment from united utilities trust fund a payment of over £1430.00 to pay our arrears
We explained that we were out of work for a short period of time and to repay the amount was to take a long period as my new job income was lower
We were at final stages of the bailiffs calling and they gave us the payment direct into our account
We would not of know this but through your website
So big thanks to you and your team and also a big thanks to united utilities trust
Cheers
John